A maintenance firm contracted by Sheffield Council to carry out routine work has come under fire from a disgruntled customer, who has now been waiting over 6 weeks for a bracket on his drainpipe to be fixed.
Terence Young was less than impressed with the temporary fix which was initially carried out- all because Kier insisted that they needed scaffolding, as opposed to a simple ladder, to fix the problem.
Mr Young was further unimpressed when four more Kier workers paid a visit to assess the situation- in addition to a visit from scaffolders.
He ranted:
“It’s such a simple job, it’d take two men with a ladder 10 minutes. If I had one I’d do it myself, it’s less than 20ft! It just needs three screws.
“I don’t want anyone to get hurt, but this is bureaucracy gone mad, we’re paying for this with our council tax.”
Kier responded by explaining that the ladder ban was in place to conform with working at height regulations. A spokesperson said:
“A range of access equipment is available and these will be deployed as appropriate for the repair involved. Ladders will continue to be used but for access purposes only.”
