BPS Access Solutions
CALL US  0333 006 9776
03 numbers are charged at the same rate as numbers starting with 01 and 02 and are included in all bundle rates for mobile phones and landlines.

However, if you prefer, you can call us on our local telephone number which is
01959 576568 (6 lines available)
Sales Hotline8.00am - 9.00pm Mon-Fri10.00am - 4.00pm Sat-Sunsales@bpsaccesssolutions.co.uk
Customer Service Hotline8.00am - 5.00pm Mon-FriClosed Sat-Suncustomerservices@bpsaccesssolutions.co.uk


Testimonials

October 2014

October 2014

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Dear Chris

Sorry to hear about your power cut.

Yes my ladders arrived safe and sound and I have to say how impressed I have been with the speed of the whole operation. Tuffnells delivery chaps effectively hid the ladders as I could not be at home to receive them and all in all I am delighted with the whole experience of ordering from your firm. I will not hesitate to recommend your firm or to order from them in the future.

Kind regards.
Helen B

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Dear Hayley

I just wanted to confirm that the ladder arrived safely yesterday and has been used in the garden today! Many thanks for sorting this out so quickly, I am really grateful

Kind regards
Emma T

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Im not sure to whom this message should be addressed, but I leave it up to you how to use the content!

I visited your trade stand at Chatsworth Show at the end of August, and while there, enquired about purchasing a couple of new hinges for a folding ladder I bought from you seven years ago. The helpful guy on the stand told me that if it had red feet, it would be covered by your lifetime guarantee, and that I should call the office to discuss the matter.

On checking the ladder back at home, I discovered that it actually had black feet, so assumed that your guarantee would not be available, but decided to call anyway in case you could provide me with the hinges. I was deighted to be told that you would collect the ladder and do what was necessary - and the ladder was collected the next day. Only two days later, I was called by one of your team to be told that you were providing me with a new ladder which arrived the very next day - only a week after having the conversation at the show.

This is astonsihingly good service on many levels.
  • the men on the trade stand were friendly and helpful. The fact they have been attending Chatsworth Show for many years speaks volumes about your consistency of service;
  • your willingness to replace a ladder that was already seven years old (and hadnt had a terribly cossetted life!);
  • the speed at which the business was dealt with;
  • the lack of fuss, demands for receipts, questions about the use to which the ladder was put etc

I would be more than happy to be quoted as a very satisfied customer, and have already told a great many people about your first class service and your excellent products.

Thank you - I will be returning for more access solutions!

Kind regards
Paul H

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Thank you BPS, Awesome service,

Got my ladders next day, I had a quote for a high level boiler / flue install.

Couldnt do it with out big ladder access.

Many thanks .
John M

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Hi all at BPS. I would like to thank you for your excellent Service my purchase arrived on time, a little battered, unfortunately one of the plastic red protectors was split but the contents seem fine,all working when assembled.The hand rail I bought has no assembly instructions,looks easy enough,but I would appreciate if you would be kind enough and E- Mail me a copy of the instructions, I don't want to damage the hand rail when I assemble it. Thanks again for your Service. KInd Regards
John B

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Hello,

I should like to pass on my thanks to the team at BPS. The ladder I purchased has exceeded expectation and furthermore when I was faced with an account query the customer service team provide a very speedy response.
Everything about the company makes it certain I will recommend them to friends, in fact have already done so!
Many thanks, James, Rugby Warwickshire.

Hopefully the above covers my thoughts

Kind regards
James C

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Dear Chris,
I have always been a little sceptical of "No quibble - life time guarantees", but your company has proved me wrong. I purchased my tower in 2008, when we first moved to Devon, as it seemed a practical and economic way of decorating and maintaining my very old house. Every year since then it has proved its worth, and has saved me a fortune in scaffolding. Though it is a bit scary, when on the top platform in 7 metre mode, with the outriggers attached it has felt very stable and safe.
This year when I brought it out to paint the upper floor windows, I noticed that one of the hinges had become detached from the platform door, and that the other platform marine ply had separated. I spoke to Ryan about this, on the off-chance that the guarantee might actually be valid, and was amazed to find that it was! As you know, two replacement platforms were despatched and arrived the following day.
I had to write to express my appreciation and thank you and your team for such terrific service. Without doubt, you provide the best value for money and one of the very best customer service experiences that I have ever come across.

Very best regards
Fearn F

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Terrific. Thank you. Why can't all customer services be so good?

Regards
Robert E

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Hi Frankie,
Replacement bar arrived today.
Thank you very much for your kind and prompt attention.
Kind regards,
Paul S

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Matt, thanks for your prompt reply!

Sorry, I omitted to mention that I am impressed with the quality of the product itself and I look forward to trying it out!
Best regards,
Dave W

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Order received this morning. Great service!

Thanks
Alistair M

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JUST A THANKS FOR THE EXCELLENT SERVICE PROVIDED BY YOURSELVES FOR THE ABOVE ORDER.

HAVING SEEN SWINGBACK STEP LADDERS IN USE I DECIDED TO BUY A 10 TREAD CLASS 1 VERSION AND MY DECISION HAS BEEN PROVED 100% CORRECT!

THE LADDERS ARE VERY STABLE, WITH COMFORTABLE TREADS AND VERY WELL MADE -- WELL WORTH THE MONEY--A POINT EVEN MY NON-PRACTICAL WIFE MADE (PRAISE INDEED!)
Greg F

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The ladder has been delivered today thank you for your good service I will recommend you as a company
Paula T

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Hi Hayley,

The outriggers arrived this afternoon and I would like to thank you for your prompt action in resolving the problem.

Best regards,
Ed G

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Thank you very much. I have been very impressed with your customer service.

Hopefully I will be able to purchase from you again in the future.
Steve H

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September 2014

September 2014

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Hi,

Please can you pass on my praise for your company and your team,

Your web site was easy to use and informative I was easily able to identify the appropriate access equipment. It was also very competitively priced

This access equipment arrived next day as promised. It was straight forward to assemble and was ideal for intended purpose.

I felt secure and confident working at height in my trimming a very high beech hedge with power tools.

The after care service was great my special thanks to Hayley.

I would not hesitate to recommend you company.

Thank you for helping me make a very daunting job- safer and easier.

Kind regards
Mark F

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Hi Frankie,

Replacement hook arrived safely today and has been fitted successfully.

Many thanks for you excellent service; much appreciated,

Kind regards,
Gordon D

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Just wanted to say great service - ladder turned up within a couple of days, was easy to assemble and light to move around but still sturdy.No more blocked gutters! Thanks
Stephen F

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Hello
just a quick email to say thank you very much for the delivery of the ladders and when I called to say a bit was missing the speed at which you sent the missing part was superb great service thanks
Brian E

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Hello,

That part arrived yesterday (Monday). Brilliant. Thanks very much.

Regards,
Chris H

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hi just thought i would let you know that the loft hatch and ladders were fitted today .it took a while as i had to make the opening larger, but my wife and i are delighted with the results, most impressive best the hatch has ever been, all works really well .
thank you for a first rate device.
regards
Malcolm H

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Delighted and impressed that my order was delivered as promised, namely yesterday (Thursday 11th). Considering that we live in a relatively remote part of the country I think that is a fantastic service for which many thanks.
John H

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August 2014

August 2014

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Just a short note to say "Many Thanks" for excellent delivery service of my order for a ladder. I ordered it at approx 16.00 hrs on Tuesday and it arrived here at approx 10.00 hrs today Wednesday. You have therefore beaten the Royal Mail delivery time for first class letters. Congratulations !! Well done !! Please pass this message on to anyone in your organisation concerned with Customer Satisfaction/Care.
Dick H

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Hi Hayley,

Thanks for the excellent customer service info - the ladder came this morning and as my second ladder from your company it is exactly as I require and great quality as always. Great ladder clamps also, so cheers.

Thanks again,
John R

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Good morning,

Just to cornfirm that order CH17UG-1013-4746 arrived within 24h of placing the order. This is a phenominal service considering the distance, thank you very much and thanks to the excellent courier. The ladder was not damaged or even scratched after it's long journey.

Best regards and thanks again,
Chris H

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Thanks for email.
I received my ladder it is excellent and it is better than I thought.

With many thanks
Mohammed R

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Hi Luke

Thank you very much. Tower arrived earlier today and Im very impressed. Great quality and well made yet incredibly light.

Thanks again
Paul H

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July 2014

July 2014

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Dear Sir / Madam,

I received my Multi-purpose ladders today that I ordered from Amazon and supplied by your company.

I would like to place on record how delighted I am with these ladders. They really are superb quality and will last me for many years.

Thank you so much. I will recommend you to my friends and family.

Kind regards,
Philip C

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Thank you for your reply. Very impressed that the ladder arrived this morning! Very good service.

Many thanks,
Carolyn N

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Hi

Thank you very much for such excellent customer service - a prompt and positive response. I'll speak to the family and let you know.

Have a good weekend.

Regards
Ranvir K

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Dear Chris,

Just a quick email to say the ladder arrived today as you said it would.

The service we have received form you has been first rate across the board and I would happily recommend your company to others on the back of this.

Kind regards,
Simon J

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Very speedy delivery, excellent quality and design, especially the wide treads, stability and handrail, fixed the stabilisers myself in no time. Would highly recommend for less able bodied users, feels very safe.
June S

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June 2014

June 2014

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hi just wanted to thankyou for a great service I received for my husbands steps for fathers day. They are fab, I feel much happier now when he has to reach the high bits.

Thank you
Jan C

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sincere thanks for excellent service very efficient
Margaret G

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Hi Guys

Just a note to say I dont know how you do it, Great Product,Great Price,Great delivery, absolutely incredible.

Many Thanks to all at BPS

Regards
Richard A

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Please pass on my thanks to the gentleman who recently arranged the replacement step for my multi-purpose ladder; I spoke to him at The Chelsea Flower Show.

We also have your DIY scaffold tower and a concertina loft ladder - great products and great customer service.

Regards,
Richard S

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Hi Matt,

Thanks for your speedy communications. It arrived yesterday in good condition and I am very impressed with the product (tested it already), price, speed of delivery and communications.

Thanks very much,
Alex H

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Many thanks, the ladder arrived this afternoon safely I am very pleased with it.
Theo F

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Thanks and a very big thank you to the CityLink Driver Stu, he went above and beyond what you would normally expect from a currier.
Best Regards
Chris L

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May 2014

May 2014

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Hi

Steps just arrived, this is second time I've used your company and the steps that came are really good. I have nothing but high praise for your company.

Kind a Regards
Terry G

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Thank you so much for the way you have dealt with matter. You really are a first class seller.

Many thanks,
William M

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Hi Matt

My Dad informed me the replacement ladder turn up Friday, I would like to thank you for your help in sorting this out.

Iain S

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Hi Matt,

Wow! Brilliant service! The hooks arrived even before I'd seen your reply! Thanks very much. As to the bolts I got a couple of replacements from the fitters in the garage at work so that wasn't a problem.
David W

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Dear BPS

AMAZING SERVICE! The item arrived at 10 15 this morning. Great efficiency both from your company and the delivery firm. I did congratulate the employee delivering it.

Quote me at any time.

Thank you
Elisabeth B

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Dear Mr Garner,

Many thanks for your very prompt action as regards to the overspend i incurred at Chelsea Flower Show.It is much appreciated. I apologise that my acknowledgement is not as prompt as we only arrived home late last night. I look forward to receiving the loft ladder that i purchased as it will make the access to our loft so much easier than it is at present. Will you please pass on my thanks to Mr Swanborough who handled the situation calmly and gave myself and my wife every confidence that the problem would be quickly dealt with? Thank you once again.

Regards
Eric B

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Hi Hayley, received my invoice from you just a few moments ago.... Wow, what a first class service you provide! I cannot fault my business experience with you and your company. Thanks so much for everything, I'll be recommending you to my business colleagues. Thanks again. All the best,
Neil R

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Hi Matt

Thats excellent customer service, thank you!

Regards
Chris G

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April 2014

April 2014

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Good afternoon,

Many thanks for your response I and appreciate your offer and would like to accept the offer of a platform please

Thank you very much for your more than professional approach and I will be more than happy to recommend you to others and I will most certainly be using you again

Kind regards
Richard H

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Hi Chris,

Refund received.

May I thank you for your excellent customer service, from first placing order to delivery and subsequent query, very quickly dealt with.

Also very pleased with the ladder.

Highly recommended.

Regards
Dennis W

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Hi Ryan

I would like to thank everyone who help to solve this matter with my ladder and thank you for your excellent after sales service and the replacement of mine and look forward to dealing with you in the future.

Many thanks
Richard P

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Hi,

Could I thank your company for the excellent service you have provoided, along with the very good cummunication and the high quality of the product. I have let my friends and collegues know about your company.

Kind Regards (One very happy customer)
Glynn W

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Hi Guys,

Thank you for a prompt service,when you say next day delivery that's exactly what you get. A great set of ladders, well made and give you confidence when in use. I can vouch for that because within half an hour of getting them the wife had me cleaning all the windows.
Kevin H

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Cheers MDear ,

Youve been a great help and once again thanks for the first class service we have received in all aspects of our business with yourselves.

Kindest regards
Gaynor F

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Hi

Just an email to say how impressed I am with the speedy delivery of my order. I ordered the Concertina Attic Ladder on Wednesday 23/4/14 at around 18.00 and received it on Friday 25/4/14 at lunchtime.

Thank you for the excellent service, very much appreciated.
Lesley F

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March 2014

March 2014

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Matt

Thank you very much indeed for sorting out the problem that I had with the loft ladder that you previously sent; the replacement is perfectly okay and I will dispose of the previously delivered ladder as requested.

The product seems very sturdy and well manufactured, and although I was disappointed that the first ladder was delivered with a noticeable bend at the bottom of the right-hand rail, I have been exceedingly impressed with the customer service that I have received so congratulations all round.

I will certainly be letting people know about the great products and brilliant service provided by BPS.

Thank you again.
Graham P

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HI MATT

JUST A QUICK NOTE TO SAY THANK YOU VERY MUCH FOR SENDING REPLACEMENT BOLTS I REQUESTED, I GOT THEM YESTERDAY. THE BOLTS WERE SPOT ON PLEASE PASS MY THANKS ON TO ALL .

THANKS AGAIN
Paul A

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Hello

all received, great product and delivery. thankyou
Paul R

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Matt

Just a note to say thank you for the outstanding customer service. Should the situation arise, I will have no hesitation in recommending BPS.

All the best,
Gary H

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Dear All

Ladders etc. arrived this morning at 07:50 hrs - ABSOLUTELY DELIGHTED! The delivery service was excellent and the quality of the ladders is outstanding - havn't used them as yet :)

Would recommend your company without hesitation

Many thanks
Llewell J

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Hi received goods today as promised thank you for quality service will use you again
Peter M

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February 2014

February 2014

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Hi Hayley

no need I just come home and found the order in my garage,

WOW what amazing service cannot believe it 'free express delivery'. Thank you to all your team.

I will definitely recommend your company

regards
Mick B

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Brilliant thanks.

Just paid now on ebay ... ebay user name "diylec" Can you drop me a VAT Invoice please via email.

Thanks so much for your help... great service as always.
Julian S

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Hi Matt

Sorry for the delay in thanking you for the new ladders you sent. I appreciate your excellent customer service.

Kind regards
Jenny Y

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Very happy with the ladder. Certainly a step up on what we had before!
Douglas J

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I really appreciate you taking the time and trouble to find and send this Chris. Thank you.
I still think a few top tips for the first time erector would be useful in addition. These would include obvious simple things you know but would make erection idiot proof such as the extension pack ladder sections go in the middle not at the top. This is not obvious at first and Mr. Bean would have got it wrong too. It is not funny when you have to take two thirds of it apart to put it right!! There are more!!!

Just so you know, I have had a terrible experience with ** large national company name removed for legal reasons ** over the last week and you and your colleagues have customer care and service they could not even dream of. Please tell the boss.

With all best wishes,
Mike F

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Hi guys,

I ordered a 3x12 Combination Ladder from your internet site on Sunday, along with a ladder stand-off, step platform and ladder security brackets.

The items arrived this morning and I just wanted to say how delighted I am with the ladder and accessories; excellent design, first class materials and finish and absolutely everything you need to start using and storing it immediately, even the ladder manual and safety instruction booklet are printed on quality, glossy paper rather than the normal stapled, photocopied sheets of A4. And all of this at an amazing sale price.

The only area in which I can see that it could be improved would be the inclusion of an 'Angle of Dangle' sticker to ensure the correct stand angle, but otherwise I can't fault the kit which will outlast me and must now be added to the valuable items left to others in my will!

Many thanks and may I wish you every success in your future business.
Brian M

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Thank you for a great service my order arrived today,and I am delighted with it.

Thanks
Robert H

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January 2014

January 2014

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Hi Luke,

Many thanks.

Fitted the ladder on Saturday, Looks great and feels really sturdy, I can now load even more in to my loft.

Thanks again
Ian A

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Just need to say, ordered 7metre tower sat 04 Jan. Service great. Gentleman who took order could not hav been more helpful. Poduct arrived on due date. Having now used it I can say that it exceeds expectations. Many thanks. Regards,
Ken T

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Thank you, ladder already installed and looks very good. As easy as your simple video shows in its operation, an excellent buy
Ronald H

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December 2013

December 2013

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Hi BPS - Thank you for a very quick, smooth and efficient service and delivery of my loft ladder. It was dealt with so quickly and delivered within the specified time. I have not opened it all yet as it is hopefully being fitted today. Any promblems and I will get back to you. Thank you for your service and business and communications. Excellent.

Regards
Una J

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I am highly delighted with the recent purchase of one of your 7m towers. You were initially out of stock but gave a new-stock date which you periodically confirmed as the days went by. When the delivery was made there were a couple of small issues which were cleared up double quick time. I would gladly recommend you and your products to any DIYer looking for a 'scaf' tower. Well done to you all.
Nigel M

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Dear Sir/ Madam,
Just a quick note to say that I received the shipment on Wednesday 4th December. The delivery was prompt and the ladder was as advertised. Thank you for your efficient service.

Regards
Norman B

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THANK-YOU....AGAIN !!! Truly amazing service....the ladder arrived at 10.45 am today. We are VERY impressed !
Rosy C

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Hi Amber,

Thanks for following this up for me, it's not the first time I've heard of Amazon failing to pass on orders to 3rd party sellers. My ladder safely arrived on Monday as promised.

Great service, thanks again,
Nick J

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Hi

I received my item and just wanted to thank you for the excellent customer service I have received from yourselves!
Thank you very much and Merry Christmas.
MArrie E

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Just to say your loft ladder package arrived today (Thurs) at 0900 - order to receipt in 21 hours, absolutely fantastic service - many thanks.

Will get the ladder fitted later, so can't as yet, comment on it, but it looks great and so easy.

Keep up the good work
Nelson P

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November 2013

November 2013

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Hi Amber I would like to thank you for your excellent service. You have a very happy costumer not many companies offer this excellent service. Many thanks again.
Chris J

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Dear Sir,

Thank you for the ladders delivered yesterday by courier- on time and in good condition.

I am very pleased with your service.

Yours faithfully,
Ian H

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Thank you for such prompt delivery.O/no pe44dq10115694. Will definately be calling again. Excellent.
Sarah E

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Thank you Amber,

And for all your help in resolving the problem.

With Best Wishes,
John G

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Just had to advise you of my experience of this product. I had a carpenter fit this as a roof truss had to be cut and wanted this to be done properly. The existing small hatch was removed, the ceiling cut and the new hatch fitted including the supplied architrave fitted and all cleared up in less than 4 hours.

A fantastic product that exceeds all expectations including design, build, finish and operation.

Thank you
Nick F

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Hi Amber

Thanks for getting back to me. Yes, as promised, the ladder arrived today, and we are very pleased both with the speed of delivery and also that you took the time to reply. Excellent customer service, thanks.

Best regards,
Paul B

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Just wanted to say I am impressed with super speedy delivery of my order - Your website is also one of the most clear/user friendly sites I've visited - and I am queen of the Internet shoppers so have used quite a few!

Thanks
Roma W

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Fantastic bit of kit ,brilliant service,well made definitely worth the money would advise any body to deal with your company many thanks
Mike B

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Hi Amber,

Just a short note to say a big thank you for handling the issue with the 4x4 steps and the replacement arrived in pristine condition and are Ive been able to complete the cross rail support installation and they are fully operative are ready for use.

Please pass on my thanks to all concerned for providing what I hope will be a great set of ladders to support my needs.

Kind regards
Andy H

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Hi Amber
Thanks very much, your a star!
Mark S

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Many thanks. Wife got it for me the other day. It is excellent.
Paul X

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Received delivery. Thank you so much for your help
Fredrick D

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October 2013

October 2013

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Dear sir

The ladder arrived first thing today, and has already been very useful.Thank you for a most prompt and efficient service. I shall not hesitate to recommend you should the occasion arise.

Yours gratefully.
Wilfrid C

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BPS Access solutions,

I would like to commend you for your service. This is the second time I have purchased goods from you and your service is excellent.

The first time one of the items was damaged, I informed you of this and a replacement arrived the next day.

The second purchase, again the goods arrived the day after I ordered them.

I can not fault your customer service, its excellent.

I would definitely recommend your company to friends and colleagues.

Regards
Andrew D

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Hi. I did email you back.

Chap arrived just after I emailed you!

Perfect service all round. Thank you.
Jonathan G

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Dear Sir/Madam.

Just a wee email to say thank you for a great service. I ordered a set of ladders on Sunday and they where delivered today, Tuesday 8th October. and that's to Northern Ireland. Great set of ladders at a great price, well made and very sturdy and the free stabiliser bar makes the very safe, I would recommend you to anyone.

best regards
Jean M

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Amber - You are a star for sorting this out!

Many Thanks,
Graham H

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Dear BPS,

Ladder received at 8.30am today.

Thanks for your very prompt service.
Nick H

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Hi Matt

Many thanks for your first class handling of the issues I raised, I would not hesitate to recommend your company and products to others based on this service. It's not often after sales customer service reaches good standards so praise where it is due. I will be sure to send back any additional items if they turn up out of the blue.

Once again many thanks

Kind Regards
Jon P

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Dear BPS. Thankyou very much for your excellent service and prompt delivery of the extension ladder I ordered recently. Such value for money. Much more than just an extension ladder too. Husband was right chuffed.

Thanks again
Barbara R

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Thank you very much for sorting this out for me.

Its been a pleasure doing buisness with you and your company.

Regards
Brian H

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Great stuff.

Many thanks for your help - your Customer Service team are brilliant!
Helen G

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Received today' pleased with quick service and ladder . thank you
Archie L

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Ordered Sunday and received today - just in time to start a scary stairwell painting job! Many thanks.
Ernie B

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Dear Sirs

Just to let you know that the ladder arrived as scheduled and I would like to thank you for the excellent service you have provided. The ladder has already been put to good use in clearing gutters round our house! I would thoroughly recommend your product and service.

Best wishes
Michael P

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Loft ladder arrived this morning.
Driver had no problem with me opening before signing.
Ladder in perfect condition.

Many thanks
Alexander M

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September 2013

September 2013

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Thank You for your quick response,first rate company to deal with.Its actually a pleasure to deal with someone so efficient
David R

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I bought online the 4x4 multipurpose step ladder.

I'm renovating a 103 year old property with 10+ foot ceilings so this will prove itself to be very valuable.

So today I was removing lathe and plaster in an 8.5 foot ceiling upstairs and thought.. hmm.. perhaps I should just wait to see if that ladder turns up.. then I can reach the ceiling much more easily. I stopped, took a shower, then at about 1pm.. (5 minutes after the shower) I received a knock at the door and the ladder was here!

Assembly was easy.. and I have to say the ladder did not match my expectations... It exceeded them! I've used these before but the stabiliser feet are better and didn't have the platform additions. The ladder looks very sturdy. putting it up in my hall (10.5 ft) I can easily reach the ceiling to paint it..

Now I'll have no excuse to go and bash lathe and plaster... yuck!

Thanks for doing what you said you would, at the right price.
Jon F

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Thank you so much for sending me the correct item they arrived in good time to do the job i bought them for and as an added bonus they where actually brand new and not damaged in any way i have left very positive feedback and will highly recommend your company to anyone i know wanting a ladder in the future
Thanks again from a very happy customer
Danny B

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Hi Haley,

I would just like to say thank you for my step platform which arrived with my ladders.

Can I also say that I am very pleased with the level of customer support I have received and that I am very very happy with my ladders. The build quality is excellent and the additional base support is fantastic. I am certainly not great with heights but when using these ladders I feel safe and confident! Something I thought I'd never feel when using any ladder. They are wide, comfortable, sturdy and strong - just the job. Thank you very much.

Kind Regards
Andy J

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Thanks very much,

Excellent service as usual! :-)
Kevin C

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Dear Sir

I would like to thank you for the excellent service from your company.Ordered a mobile tower on wednesday it was delivered on thursday,no delivery charge.

The mobile tower was great value for the price and you delivered on all the promises on your web site.I will have no problem in recommending your company to other people.

Yours
Larry R

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Very impressed with your service , ordered our loft ladders on Thursday afternoon and early Friday morning they had arrived ! Fantastic service . Regards
Andy D

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Hi amber
!st class service thank you.
Foot received and fitted by midday, we wont hesitate to use you again
Tony H

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Hello,
Thank you for your reply.
I can advise that the parcel arrived about an hour ago.
Many thanks for a great customer service, Best wishes,
David M

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Hi Amber,

I would like to have the ladder replaced.

Also, I would like to say thank you for a good service by you and BPS.

With Regards,
James S

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Hello.

Just a little note to say a massive thank you for a super service from your company when I purchased a Step ladder and platform step earlier this week. The website is very easy to get around, and purchasing my item was no problem. When I called a little later to add the step platform to my order I was greeted by a very courteous lady, who helped me with my order. Next day delivery means exactly that, my items arrived at 10am. The ladder I purchased is of a super quality, and certainly 100 times better than any I have seen advertised on other sites. Thank you once again for a super all round service. Keep up the good work

Regards.
Ray B

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Thank you for your prompt service.
The product was perfect for the job.
Kind regards
Andy C

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Hi Amber,
Woo hooooooo! It came! It came! It came!
Thank-you for trying so hard for me.
MAggie G

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August 2013

August 2013

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Hi Ken

Many thanks,

excellent service ,l received the package this morning

Yours
Ray C

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Hello Chris,

I recieved the replacement set today, thank you very much.

Best Regards
Cliff S

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That would be great if you will do that I must say you have great customer care and been most helpful. I will surely come back to you and be glad to recommend you to my clients.
Phil H

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To BPS,

We have received the delivery this morning 0945, unbelievable speed.
Robert W

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Hello Amber,

Thank you for the quick response and resolution.

I think your courier may have damaged it in transit as the box was torn in the area where the rung was damaged.

I'll be happy to accept your 15 refund. This allows me to get on and use it today and if I need to carry out some repair to it in future the refund will cover it.

Apart from the damage the service was excellent, the delivery time just amazing.

Thanks again for the quick resolution,

Regards
Mark T

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Nice to finish the day on a good note.will tell my father tonight.he will be pleased he waited and was rewarded .a sign of a company who thinks highly of their customer.thanks.
Keith G

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Hi Matt

That's brilliant, very good of you. Great product by the way just what I need for my garden maintenance, great quality ladder.

Regards
Sean L

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Hi,

I ordered this ladder yesterday afternoon and it arrived as promised today at 10:05.

Congratulations and thanks on an excellent service, it looks a good sturdy ladder and will come in very useful.

Kind regards,
Steve W

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Thanks,

Used the scaffold what a great product!

Thanks
Joe M

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Hayley,

I wanted to come back to you regarding the 7 metre DIY Aluminium Scaffold Tower we bought a couple of weeks ago.

We put it up this week and while we are both over 60 it went together really easily and my wife and I are using it to reglaze a very large upstairs window. We are very pleased with it indeed and think it is a really good product, accurately described, delivered promptly and with excellent pictorial guidance on how to erect etc. So our thanks to BPS. With the stabilisers fitted it is also extremely stable if care is taken to achieve a level and well supported installation.

Of course, we haven't taken it down yet (although we do take the two platforms off each evening to protect them from the weather) - but hopefully that will be a similar experience.

I guess all of us are quick to identify issues and problems and slow to praise but in this case it is worth communicating how pleased we are with it's purchase.

Kind Regards
Mike B

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Thank you very much for all your help. It really is uploifting in this day and age to find such helpful, courteous service.
Joe T

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Hi Amber,

Thanks for your email, In the mean time I spoke with Matt on the phone yesterday and drove over to your office to swap the damaged items as I needed the tower for an urgent job, he was very helpful and offered a great customer service to resolve the problem.

I must say the tower is very good to work with, the after sales service was top class even though I had to drive over due to time restrictions and the tower is great value for money.

Thanks again and lets shoot the delivery drivers who damage goods :-)
Stewart S

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Having written a glowing report for this fantastic item I was told I couldn't leave feedback. It read - item number not correct or already left feedback. I know I hadn't left feedback as been on the foot of the ladder since it arrived on Thursday. I'll try again. Thanks for such a fantastic item anyway. the V cut for corners and downpipes, plus gutter brackets, is a god send. The tray is also a brilliant idea. VERY HAPPY WITH MY PURCHASE!
Gillian F

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Dear BPS solutions,

Re: Recent delivery of access platform

Firstly, can I thank you for the prompt delivery of my order. It was placed last Tuesday morning via the Amazon website and arrived Wednesday evening. Now that is what I call express delivery!

The quality and ease of construction/use far surpass my expectations. This is much better than the other equivalent equipment out there.

I look forward to your reply and doing business with you in the future,
Martin J

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July 2013

July 2013

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Dear Amber
Thanks very much for the prompt action. The missing part arrived today.
Good service!
John B

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Hi Amber

I paid by debit card

Many thanks for your help - excellent service and I will leave positive feedback Regards
David G

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Hi

I just wanted to write to say today I received my ladder and I am very happy with the quality and features - it is a top class piece of kit.

I also want to commend you on your price, speed of delivery and excellent website. I will pass on my happy experience of dealing with BPS to others.

Keep up the good work.

Kind regards
Emmet G

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June 2013

June 2013

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Thank you very much a first class service and superfast delivery
Thanks
Ben H

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Just wanted to say what excellent service thanks
Rachel K

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Hi Matt.
Thank you for keeping me updated with my order, I took delivery yesterday of the stand off I ordered. I am very pleased with the service and product from yourselves and will recommend you to all my friends. thank you again.
Regards
Dave W

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Thank you for your email. I look forward to the amended instruction manual, though I do practice safety at all times and just to say that my tower has been a godsend in a variety of jobs around my home and I enjoy using it.
Best Regards
Stan P

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Thank you Amber...much appreciated. (somewhat of a rarity nowadays!).
Regards,
Charles S

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May 2013

May 2013

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Hi thank you for your reply. The tower came this morning and we are very pleased with it, we put the first section up to see if it would do our needs and my husband said it was brilliant as those days have gone when he would stand up a ladder and clean the gutter out or repaint the wall. I can see all the family wanting to borrow it. Once again thank you.
Patricia W

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Many thanks for the refund. I have never dealt with a company so efficient as yours. We are very impressed and I will recommend any one who needs ladders etc, thanks again.
Jackie W

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Hi Amber

Thanks for all the information that was sent on this and other emails from your company. I am wroting to let you know I have phoned the company and given them all the delivery details and it should be here between 1100hrs -1400hrs today.

I have to just say this is one of the best transactions I have made on ebay. The response time and information you send out is second to none. I know a few firms I have dealt with should copy your business model, I am well impressed.

Thank you again, I will definitely recommend you.

Regards
Graham Booker

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Ordered a Multi Purpose 4x3 rung ladder Tues, around lunch time, assured of next day delivery, arrived 11.00 Weds morn. Doddle to put feet on and ready for use 12.30! Price better than any other I could find and included free platform and free delivery. Will not hesitate to use again.
Roy H

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Hello again Matt,

The ladder arrived today, just before lunch time.

I would like to thank you for all of your help and assistance in sorting out the problems that occurred during the purchase of this ladder. If I require any ladders in the future I would not hesitate to buy from your company or , as I have said before, recomend you to friends and family.

Best regards,
Peter G

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Great product. wonderful service.Many thanks,
Walter T

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Thank you so much Matt!!!

Excellent service I will recommend your company to friends and relatives. I was slightly stressed and dreaded sorting this but you have really made it easy. Thank you so much.
Sallie T

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April 2013

April 2013

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Just wanted to say great service from order to speedy delivery.

The products are fantastic (step ladders) I bought them as you had an offer on - which made them amazing value and more than half the price of similar products at the same spec.

If I had paid the full price and not caught you at 'offer time' I would not have been disappointed

I will definitely use you again - and especially when you have your offer/sale times - as unlike lots of other sites be it clothes, diy, holidays etc often sale time means limited choice or compromise on service or that there are hidden catches bumping up the price. This was not the case with yourselves despite your offer weekend - full stock, no compromise on service and no hidden catches

I am delighted and impressed!
Denise J

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I would just like to thank you for an outstanding customer service. This is extremely rare nowadays!
I will certainly be recommending you.

Thank you once again.

Regards
Ray D

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This is just to thank you for your after- sales service and to let you know I am looking forward to using my new ladder.(No acknowledgement required).
Yours sincerely
Valerie B

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Thanks so much,

What an excellent company you are!

Best,
Oliver P

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Thank you for an excellent product and an excellent service. The 5m DiY scaffold tower I ordered arrived safely and promptly at 11.00 am on the day after ordering as promised. It arrived complete and in good condition and I had it easily erected within an hour. It is an ideal product for domestic use being sturdy yet light enough to easily move around and to store without taking up too much room. I am looking forward to using it next week to facilitate the replacement of two first floor windows.
George A

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Delivery net day! Impressed.

Quality of goods excellent! Impressed.

Only problem was that I wobble when Im up there.
Stu N

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After having had delivery from a competitor (name removed for legal reasons but a large UK retailer ) where TWICE the supplied ladder was bent, damaged and just not fit for purpose; plus I wouldnt climb on it. It took weeks to resolve, they wouldnt take the ladders back at the store (which is literally round the corner), so we had to wait for delivery, collection, delivery, collection.

Your ladder was better than expected and was 50 less for a product that was 100% better!
Gary T

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Hi Amber,

We have received the replacement step ladder ( which is in perfect condition) and the damaged one was taken at the same time.

Thank you for your excellent service.

Regards
Anne R

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Hello Matt.

Just a quick note to say my 5m platform arrived this morning and I wish to compliment the fast service.

Business is about 'delighting' the customer and I'm indeed delighted.

I look forward to receiving the two outriggers in due course.

Kind regards,.
Fred C

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Just thought I would let you know that ladders arr. to-day & I'm delighted with service this far

Will certainly recommend your Co. in the future . Regards
Davie W

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Ordered a ladder on Sunday was with me first thing Tuesday. Excellent service and excellent value. Will definetly buy from you again and would have no hesitation in recommending you to others.
Simon D

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Good morning. The ladder package arrived this morning. Thanks very much for your prompt, generous and efficient help with the problem I had with my original ladder. An excellent outcome, I am delighted.

Best bwishes
Martin D

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Thank you for the promp manner in which you deal with and supplied my order. Other firms could learn lesson from your service.

Regards
Roger B

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May I thank you for your excellent service. Despite the original goods arriving damaged you have rectified the matter in a professional manner with minimum fuss. Many thanks.

Kind regards
Stewart C

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March 2013

March 2013

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Hi Matt

Just a quick note to advise you that the replacement parts have arrived and in satisfactory condition.

Thanks for your speedy attention to my problem.

Regards
Phil T

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WHAT a blinding service !! To say I am happy with your helpfulness, product quality, price and speed of delivery all would be a criminal understatement!!

THANK YOU :o))
Paul B

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Many thanks for the ladder and customer service, both excellent.
Nick S

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Hi Matt

Thanks for being so prompt.

Excellent service catch up.

Thank you.
Seevali W

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Thankyou for notification of despatch and intended delivery date.

Must say I am extremely impressed by your superb communication strategy throughout the whole process. Sadly not always experienced with the majority of companies these days.

VERY MUCH APPRECIATED !!!!!!!!!

Looking forward to receiving our loft ladder!!!!!!!!!
Mary G

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Hi there,

Just wanted to send a quick email to say I'm very impressed with your service and thank you for such a speedy delivery. I'm pleased with the ladders. They are of great quality and competitively priced. I have already recommended you to several people and hope you receive more business from it.

Kindest Regards
David W

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Received with thanks - will certainly be making your company known to anyone considering a loft ladder purchase. Great quality product that surpasses any that I've glanced at Wickes, Homebase etc.
Bozena P

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Dear Kevin

Thank you for your quick response. I appreciate your attention to my request's and look forward to future purchases with your company.

Kindest regards
David P

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Dear BPS Access Solutions,

I wish all British companies were as good as you are. The whole process of seeking advice from you, to ordering and then receiving the product (a DIY access tower) was a pleasure:

- Your customer services representative was courteous, knowledgeable and helpful
- Your email communications about my purchase and its dispatch were re-assuring
- The actual delivery of the tower was exceptionally prompt.

I havent had time to unpack the access tower, but if the product is as good as the service, Ill be very satisfied.

Please pass on to your colleagues my congratulations on being such a friendly and efficient company.

Best wishes,
Andy M

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Hello,

I wish to compliment you on your excellent service.

I ordered a Loft Ladder on the evening of the 12 March from Amazon.

City Link delivered it this morning (14th) - 2 days before anticipated delivery date.

I look forward to installing and using the ladder which looks very well made.

I would recommend your Company and products to anyone.

With thanks
William D

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Dear Matt,

I am so impressed with your Customer Service. The item has arrived now but I thank you for your swift reply.

Cheers,
Richard G

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hi, thanks for fast delivery of tower,it was urgent as my chimney had collapsed,&ive been busy repairing it;
the tower was a perfect aid for the job!Well pleased,Thanks again
Dave W

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Can I just take this opportunity to thank you for the outstanding service I received from your company.
To say I am impressed is an understatement, from order to receiving in less than 36 hours, fantastic.
Eddie H (Northern Ireland.)

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February 2013

February 2013

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I would just like comment on the excellent service you have provided.
I ordered a 7mtr tower online and it was delivered as promised next working day.
The item was as described and the delivery guy,s even took it round the back of my premises.
First class service . Well done.
Barry W

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The ladder arrived as promised and is exactly what I was looking for at a great price.

Many thanks,
Hamish W

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Once again, superb service from your company. Tower delivered when promised.

Courteous and friendly staff at the SECC Glasgow at the outdoors show last week answered all our questions and no pressure put on us to make a purchase.

Only second time we have dealt with you but will not hesitate to recommend you to others.

Thank you
George W

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Hi Amber,

My replacement order has arrived today and I'm really pleased to have received one that is in great condition. It's a fantastic bit of kit that I know my dad will appreciate.

Thank you for your help in sorting it out.

Best wishes,
Mel W

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Dear BPS,

Many thanks for the ladder it arrived the following day and was installed easily.

Kind regards,
Justin R

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January 2013

January 2013

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Thank you very much; it has been a pleasure doing business with you.
Many thanks,
Cliff P

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I would like to highly recommend to any potential buyer, both this product & company. Fantastic quality item, with clear easy instructions and their next day service was exactly that. Best & easiest purchase I've ever made on the internet. Thank You.
James W

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Outstanding customer service. Received an access hatch that was damaged in transit but I didn't manage to check it at the time. BPS still replaced the damaged part even though well outside the stipulated cut off dates! Highly recommended as customer satisfaction truly appears to be backed up by more than just words!
Chris G

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hi, just a message to say thankyou for the ladders I purchased and how well made they are for the price. I will recommend yourself to others.
John F

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Hi Matt,

Many thanks for your great help. I was initially disappointed when the ladder arrived, but your help and the company's response has been very good and more than compensated for it.

The product seems very good and I look forward to using it tomorrow! I will certainly recommend your company to others.

Best regards,
Dave H

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Thank you for the loft ladder I am extremely pleased with it. It was very easy to fit and very good value for money, Once again, many thanks
Pat M

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dear bps, order arrived safe and sound, nightfreight driver most helpfull, thanks you.
Phil N

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Hi, I just wanted to say thank you for great service and a really good product. Thanks again
Linda H

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Dear BPS I recently received an order no (details removed to comply with data protection) for loft ladder and access door , unfortunally the access door was the wrong type. This you changed with remarkable speed and without any fuss, my thanks to you for a fantastic service.

Ps. all the goods sent were fine and as advertised.
Pat D

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Hi Matt,

Ladder was delivered to my work address today.

Got it put together tonight. Can't wait to use it. That is a serious bit of engineering. I really like the step. Looking at the specs, I am too heavy right now to use as a platform. An incentive to lose weight.
Craig S

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Sir,

Just a short note to thank you for the stepladder.

I used it for the first time yesterday and have never felt as safe even when on the top step.

It is light easy to open and sturdy and just the right height to reach the conservatory gutters

Thanks
Bob B

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A note, completely voluntary, to thank you for the excellent service you provide on deliveries. I have checked the Order Confirmation for a ladder, and it is timed at 14:17 on 9th January 2013, and the delivery driver was at the door at 10:00 on 10th January, and insisted on taking the ladder to the back of the house for me. I cannot see how it would be possible to improve on the service which you provide.

I am so overwhelmed by your service that I almost forgot to mention that the ladder is exactly what is required and an excellent product.

Thank you, wish all firms were like you,
David R

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Dear Sir/Madam

Thank you for the attached invoice.

I'm very pleased with the ladder, just what I needed. I would also like to congratulate you with the service provided to me. I will be recommending you to friends and work colleagues.

Best wishes
Andrew W

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Chris - just a short note to say the new section has been fitted and is working fine.

Thanks for all of your help and being so quick in getting it all resolved.

Regards
Mark K

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Hi Matt

We received the scaffolding and it working perfectly. Thanks for your advice and help. Can you forward me a Vat receipt for the purchase of the scaffolding?

Regards
Dave C

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Many thanks for changing the order and refunding the difference so promptly.

The loft ladder is now in situ and we are very pleased with it, a good strong sturdy ladder.
Carol J

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December 2012

December 2012

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Thanks for the replacement - now fitted in the ladder. Thanks too for dealing with the problem so promptly.

Cheers,
Mary C

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My deluxe wooden loft ladder was delivered promptly and very well packaged. I had a friend, who is a joiner install it and he commented it was the best he'd seen and easy to install.
David B

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Order arrived today as stated,just a line to say thankyou for your attention and service.
Regards
Geoff B

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To whom it may concern,

Thank you for the prompt delivery and excellent quality of the product it was easily installed in the existing opening.

Yours gratefully,
Myles M

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thanks for your prompt reply. Obviously your customer service is outstanding.

Regards,
Sandra S

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Hi,

Don't make a habit of this, but I wanted to let you know how pleased I am with this purchase from you last week. For 18 years I've been balancing on a set of steps to get into my loft, each time promising myself that I'd by a proper ladder!

Your product really is a proper ladder, easy to install and great value, again, thank you very much
Andrew G

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Good Afternoon,

Thank you for your prompt and efficient service. The item was delivered at 0830 yesterday and having just unpacked it, has proven simple and intuitive in use.

Best Regards,
Allan F

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November 2012

November 2012

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Dear Customer Services

Thank you for your e-mailed order achnowledgement of the 19th.
The replacement ladder has arrived early this morning and on unpacking appears to be in good order.
Thank you for organizing this replacement so quickly in exchange for the original damaged one.
Malcolm A

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Hello,
Thank you for dispatching my item so quickly and for the pleasant and helpful lady who assisted me on the phone this afternoon.

With kind regards,
Ruth G

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The tower was as described and how I expected it to be; a useful tool for the occasional DIY application. So you dont get industrial style individual leg levelling. The assembly instructions are on the rear of the deckboard, so you cant lose them. I did find a minor problem in a missing wingnut, but this was very promptly replaced by the supplier All in all, a great service
Clifford C

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Delivered ontime and exactly what was ordered
John F

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Good afternoon Frankie,

Just to say the parcel has arrived. Thank you very much for all you help and assistance. I do hope my husband put it to good use and he no longer has the excuse ' it is too high to reach'! Thanks again and we will recommend your company to our friends and colleagues.

Kind regards,

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Attention Matt Garner

Once again thanks for the speedy response.

That's great I really appreciate what you have done for me and look forward to receiving my delivery when available

Best regards
Bill O

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Good afternoon

I want to say thank you for your service, the ladders arrived when you said they would and the quality is excellent.

It is quite common in these stringent times only to make contact to complain, but I would like you to pass on my comments to your people for doing a good job and giving great service

Good luck with your business, I will certainly recommend you

Regards
Dave G

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Excellent item, does everything as advertised. Hinge catches work well and feel safe. Platform configuration good, with minimal deflection even when I stand on it, and I weigh 16 stones. A detachable safety rail would be a useful extra. I can understand that some would find it heavy/fiddly to manouevre, esp. indoors, so I would suggest the smaller version.
Richard F

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Many thanks for that. What an excellent website you have! - it all works and tells you exactly what you want to know!! We will be down in the near future to choose a loft ladder.

Best wishes
Ann M

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Order Monday arrived mid-day Wednesday. Used for colour washing outside of grade 2 listed cottage. Good job the weather held. Also used to prune cherry,apple and walnut trees.
John G

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Wow arrived next day very impressed with easy assembly & compact storage
Sam M

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October 2012

October 2012

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thank you v. much. from what i can see it looks a very good product
Clare H

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Hi,

Thank you so much for excellent service. Ladders arrived today and I love them already. Was a little nervous as I thought they were 'too cheap' but quality seems great - a real bargain and very prompt service.

Best wishes,
Maurice L

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many thanks , great product, excellent service. regards
Frank M

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Extremely prompt service, thank you
Margaret W

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Hi BPS

I ordered a combination ladder from you yesterday and it came today. A great product and service for a very reasonable price. I'll feel far safer putting the Christmas lights up this year! Thanks
Calum V

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Excellent as described fast delivery would certainly use again
Mick G

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Cracking product, fast delivery
Grant

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Super fast delivery, recommended seller, thanks
Dave F

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Great product...unbelievebly fast delivery!
Michael C

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good product delivered promptly. Excellent service
Anna T

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September 2012

September 2012

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Hi Frankie

I meant to say, thank you for a great service It is nice to receive good old fashioned customer service!

Thanks again
Graham B

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Thank yopu very much for the scaffold tower. I will not use a ladder again. My first day and I rewired the security light under the eaves, Checked and cleared the gutters and painted the bathroom window all feeling really secure and no stretching or balancing.If the weather holds it's on with the window frames tomorrow.

It's light and easy to assemble and easy to use. The outriggers give a great feeling of security.It's revolutionised maintaining the house and I can see for myself what is happening.

regards,
Tony P

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Hi Frankie,stabiliser bars arrived this morning,thanks for the excellent service,I will recommend you to others,best regards
Dave H

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Hi BPS

I purchased some ladders from yourselves yesterday and they arrived about an hour ago, The ladders were exactly as descibed and are excellent . I am also extreamly impressed with the delivery times especially at the price I paid for the ladders I would recommend your company without doubt.

Thank you for your great service, you have got it right.

best regards
Dave W

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Just commending you on both your service and quality of ladders. My delivery missed out one of the additional steps and your service representative was very polite and is sending it out within 24 hours very prompt.

Also the ladders are excellent. You promised high quality product on your website and thats what they are. Very sturdy and versatile.

Thanks
Andrew K

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Your service is extraordinary. I'm having difficulty in understanding how it can be so good. Firstly - Before I gave an order I spoke to someone on the tel' at your end who explained, very clearly and without the usual "sales-patter", about extension ladders and what your ladders have and have not.

Secondly - I gave my order. I was then immediately told the ladder I wanted was out of stock but would be in stock on the Tuesday and could be despatched to me on the Tuesday for delivery to me on the Wednesday. I confirmed my order, you emailed confirmation immediately. To my surprise, in this day and age of "general unreliability", the ladder arrived on the Wednesday but the delivery agent delivered the wrong "extra bit" I'd ordered.

Thirdly - I telephoned you, saying the wrong extra bit had been delivered. I spoke to your "Frankie". She was very helpful, saying the correct bit would be delivered the next day. It was delivered the next day.

The ladder is exactly as described and, for me, perfect; also, at the right price. Relatively cheap goods are usually shoddy - on the principle you only get what you pay for - but your extension ladders are not shoddy, they're really good.

Frankly, I'm delighted with your service and the ladder. Very many thanks and, if the persons I've spoken to at your office are typical of the whole of your personnel, you should be proud of them.
Tim C

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August 2012

August 2012

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Frankie

Thanks. Just to let you know that the ladder arrived at 7.45 am this morning. My husband is very pleased with it.
Anne G

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we have been very impressed from looking at Website to choose the tower we needed, to the delivery and using of the tower. B P S ACCESS SOLUTIONS were really fantastic and very efficient with a follow up phone call giving the time of delivery and a number to ring if it failed to arrive by 2pm. It arrived before lunch and we are very pleased with this light weight portable strong and very well made tower. it was a real pleasure to buy from B P S thank you.
Sarah A

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Excellent delivery service,and a really robust,quality ladder at an excellent price.I would not hesitate in recommending this company to friends and family.
Simon L

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brilliant scaffold, much better than i thought it would be,arived when you said it would i would recommend you any time,thanks again
Rodger B

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Superb service, prices terrific including delivery, accessories frequently included within price that would otherwise cost more. Delivery timely (although courier unable to specify a morning or afternoon - which would have been better), very pleased with ladder and have ordered more from BPS since - recommend on basis of the service
Andy B

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Superb service from your company, i only ordered the new set of ladders yesterday lunchtime and they arrived 11am today. First class will recommend to friends who need ladders.
Mike L

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Purchased BPS Loft Ladder, as I required a good access ladder for a Contract that is in progress for one of our Elderly Customers. Not only did this Loft Ladder satisfy our Customer. It is of High Quallity, ease of installation and Operation. Which was purchased at an Exellent Price. We will Certainly recommend the use of this Product, on future Projects.
Ken

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i saw this tower on the net & thought it looked good but was still unsure , i went to a local game fair & came across bps acent with towers on display the salesman was called mike , he had a good knowedge of the product & a nice manner, i inspected the tower & was wel impressed , i placed the order it was delivered as promised & i live in the north of scotland, the towboard was damage i phoned bps & no problem they replaced the damaged board no problem no dramas excelent wel pleased ! we have used it now twice my men say its great nice & light to handle very stable when @ 8.8 m high , my mates a joiner has a (name removed for legal reasons but another well known brand) & paid 1300 plus vat for a work height of 5.5 m ! he admitted the loyal looks a stronger tower the large wheels are great , trust me this kit is as good as it looks on the web & the staff @ the end of the phone spot on
Kevin R

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I have purchased a superior multipurpose ladder from BPS ACESS SOLUTIONS for a very reasonable price.It was delivered within the stated time.....24hrs!!!! AND TO MY SUPRISE ,Ialso received the step attachment AND the stabiliser feet ...all included .I rang the company and spoke to a very nice member of the team (Fankie) who told me it was all art of the sales package. What a fantastic deal !!! Ihave only had it 24hrs and it is now on lone to my friend who will now have to buy his own.will recommend to all my mates who borrow my ladders ,best deal ever .Thanks a million BPS.(and Frankie)
Sam H

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Hi Matt,

Thought I would let you know, following the excellent customer service you provided in sending me a replacement ladder/platform (which has been used extensively since without problem) I didnt even consider looking elsewhere for the ladder and roof hooks I purchased from BPS today (see attached).

Best regards,
David S

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Dear Matt,

Thank you for your help and speedy resolution. I will make sure the ladder will be ready for collection on Monday.

I would also like to take this opportunity to thank you for your excellent customer service.

Kind Regards
Ian P

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Matt,

Brilliant service!
Aitken T

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Dear BPS

Thank-you for your prompt and helpful service. Also respect to your delivery man who carried the entire scaffolding package along the lane on his own (due to access problems) please remember this when deciding Xmas bonuses!

The product is even better than expected, and the directions very clear.

I will definitely check your store first when I need anything you stock.

Thanks
Andrew M

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Hi Matt,

I have just received the replacement frames - many thanks for your help and assistance and resolving the issue so quickly.

Very much appreciated.

Thanks
Regards,
Andy V

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Hi Matt

Thank you! Thats great. Husband is VERY happy with his new ladder, so this is a real bonus!

Thanks for the great customer service its been a pleasure doing business with your company.

Cheers!
Sara M

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Received the repalcement 7 rung "H" frame yesterday afternoon. thank you very much for that. I erected it, and all seems to work as it should.
This is an excellent product and your service as been the same. My neighbour saw my tower when it was still in its packaging and he has bought one off you and he had 3 enquiries from passers by. Not bad at all.

Thank you once again.

Regards
Terry L

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All received. Thank you for all your help - an excellent service.

Best Regards
Roy K

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July 2012

July 2012

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Dear Sirs,

Tower Scaffold arrived 15.30 hours Wednesday, May I thank your company for a highly efficient service.

It may interest you that I had previously ordered a tower from one of your competitors (name deleted for legal reasons but a major player in the scaffold tower sector. If you want to know who they are then please ask! - BPS) on the 13th January which I had to cancel after they failed to deliver on 4 separate dates and then to discover the unit had not even been manufactured. A further two weeks was spent trying to get my money back but after action by my Mastercard provider a credit was received today!, Not a pleasant experience I can assure you.

Thanks again.

With best regards
Jim W

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What wonderful service!!!! I've just rung you to ask for a catch,
having broken the one you supplied. To my absolute surprise and delight the young gentleman told me it would be with me in a couple of days.

How brilliant!!!!!

Many, many thanks indeed
Holly L

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Just a quick note to 'Thank You' for the outstanding service provided on the above order.

I ordered a set of 8.39m extension ladders on Thursday lunchtime, (5 July). They arrived, as promised, Friday lunchtime - barely 24 hours later. That's unbelievabe. You are in Surrey, and I live in West Yorkshire, approx 200 miles away. If that's your 'standard delivery' service what the hell do you use for 'special delivery' - a Star Trek Teleporter? Please pass on my compliments to the carrier company.

I am very pleased with the ladders - every bit as good as similar ones I was looking at, and roughly 100 cheaper. The integral stabiliser and rung clamps are a real bonus.

Finally, thanks to Ken (?) for his helpful advice when processing my order.

In summary: 'GREAT PRODUCT, VERY COMPETITVE PRICE, UNBELIEVABLE DELIVERY TURNAROUND'
Richard A

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Thank you the loft ladder arrived safely and in good time, thanks for the service
Frank M

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What a service! Thank you so much. My order arrived within 23 hours - superb. The step ladder is excellent.
Thank you again.
From one highly delighted customer.
Janet H

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Have purchased a superior multipurpose ladder from BPS ACESS SOLUTIONS for a very reasonable price.It was delivered within the stated time.....24hrs!!!! AND TO MY SUPRISE ,Ialso received the step attachment AND the stabiliser feet ...all included .I rang the company and spoke to a very nice member of the team (Fankie) who told me it was all art of the sales package. What a fantastic deal !!! Ihave only had it 24hrs and it is now on lone to my friend who will now have to buy his own.will recommend to all my mates who borrow my ladders ,best deal ever .Thanks a million BPS.(and Frankie)
Paul S

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Dear Team

HUGE thanks for this exemplary service and brilliant pricing. I look forward to seeing them on-site tomorrow.
Pete S

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Luke

Many thanks for your wonderful service, I will certainly spread the good word about BPS to others. You were very efficient and reasonable.
Aziz T

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I ordered the ladders yesterday and they arrived this morning thank you for your excellent service one very happy customer :-)
Mary P

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Excellent Product. Superb Quallity. Fitted & Working Perfectly. Many Thanks. Regards

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Just wanted to say thank you for a superb product at an excellent price and delivered quickly as promised, have just used the coupon code to order a few accessories.

Very good online service, clear and easy to use, Ill be telling anyone I hear who is after a ladder etc.

Thank you
Anthony P

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June 2012

June 2012

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I ordered a timber loft ladder from you on 29th may. I would firstly like to praise you for the speed of delivery. the order was placed with you around midday on the 29th. the ladder was recieved at 8.45am on the 30th certainly a delivery service i feel deserves praising. secondly the courier was TNT i do not know the drivers name but hope that you can find out through you're records as when he delivered,. my wife was alone in the house. he was very helpful and curteous carried the ladder into our hallway, made sure it was in a position that it would not get in my wife's way until i came home and he also asked my wife if she lived alone, if she did he would have been willing to take the ladder upstairs so it was totally out of her way.

In this day and age where people are only too quick to complain about bad service i feel that both you're company and the driver should be thanked for good service. so on behalf of my wife and myself thank you very much.

If i require any more of the type of goods you supply i will return to you and will also recommend you to other people.
Ted B

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Thanks for your very prompt reply. The ladder arrived the next day (Wednesday) - thanks for fixing. It's already helped me with a job in the garden. All much appreciated and will recommend BPS to others.

Regards,
John H

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ORDER No D140NL10080103 ARRIVED TODAY WEDNRSDAY 6th thank you for your very good service
Derek M

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I ordered one of these for my daughter on Wednesday morning; it arrived less than 24 hours later - with no delivery charge! I'm more than impressed with this excellent service! The stepladder is very good too. Thanks.
Barry M

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Frankie

Thanks for the ladders they arrived today - what can I say Brilliant service if you ever need to use me for a testimonial then willing to commit - Thank you !
Edd T

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Many thanks. What an excellent service
David K

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Just to thank you for the swift delivery to Co Tyrone. It has been in use for a week now and I find it a safe,stable and well made product..

Just waiting for the weather to clear up so | can begin house painting.
Bill G

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Dear Frankie, I can not praise your customer care and the back up you provide through your business enough,

very well done 100% in all departments.

Regards
Peter W

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Matt,

Thank you for your quick reply. The ladder was delivered about two hours ago and i have decided to keep it. I understand that mistakes happen and how frustrating that is when it is out of your control.

I will have no problem recommending BPS to my friends.

Best regards,
Mark M

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Matt,

Much appreciated I will certainly come to you next time I need a ladder.

Thank you for such excellent service,
David C

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Hi

Excellent service, ladder arrived safely to the delivery instructions I requested and looks a quality product.

Thank You
Nigel A

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Hi Matt,

Ladder received yesterday, once again many thanks for dealing with this so efficiently the excellent service certainly sets your company apart.

I havent had a chance to unpack it yet so if there are instructions regarding what to do with the faulty one I wont have seen those yet.

I will certainly look at your product range when considering my next purchase and recommend BPS to my friends.

Best regards,
David S

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There aren't many companies who would do that.

Your product was just as advertised and of good quality, the delivery was very quick and the cost of the ladder was excellent. I will recommend you to anyone who'll listen.

Once again thank you.
Peter W

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We just wanted to say how pleased we are with the scaffold tower! It's light but very sturdy. We used it to safely cut our trees down in the garden, and we're very impressed with it.
Alan P

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May 2012

May 2012

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Dear bpsaccesssolutions,

Thankyou
Its a shame there are not more companies like you.
This country would be back on its feet in no time.
Cheers
Barry R

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Morning Luke

Replacement ladders received within a day, no 'quibble' excellent service!!!

Will be recommending you if anyone I know are looking for ladders

Many Thanks
Graham G

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Thank you for the prompt delivery of above ladder some weeks ago in perfect condition and with full easy instructions and all necessary parts for fitting. We have employed a local handyman who has fitted the ladder easily in 2 hours. He has now taken the hatch cover to convert it and affix beading and insulation. We are delighted with the ladder, light and easy to deploy and feels very secure to use. An excellent product and good value too!
Yours sincerely,
Jay R

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Hi Don here, just to say ladder came and well chuffed wi it, many thanks.
Don R

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Dear Sirs,

Just wanted to let you know that we are very pleased with our purchase. Very good quality ladder and good price. It has now been fitted by our builder and it looks lovely! Feels very sturdy walking up and down the ladder. Will recommend you to others looking for a loft ladder too.
Would have left a review but couldn't see the option to do that on your website so thought would email you instead.
Regards,
Keith J

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Dear Frankie,
The rod with wheels attached arrived here at around, would you believe , 9am this morning. We had a guest here this am so couldnt fit until this afternoon, then all done completely satisfactorily within around 15 minutes.
Thank you for your exceptionally high standard of after sales service which I must say I find second to none.
I really like the ladder and find that it has transformed storage issues in our house.
I really cannot thank you and your team enough for a great product and your personal care and attention which ironed out a minor snag, not of your making as damaged Im sure in transit, so very quickly.
Must sign off now as keen to carry on climbing !
Many sincere thanks and kind regards to you and all at BPS.
John G

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This company is second to none for service and customer care. They have dealt swiftly and promptly with my order and proved that there is still businesses that take care of its customers. Well done, Britain needs more companies with the same ethics as BPSaccesssolutions.
Keith L

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Hi Luke,

Thanks for your excellent customer service.
Graham M

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Dear Matt
I would like to thank you
for your very efficient and speedy help in sorting this out
Regards
Alan G

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Item received ... Fantastic service ! Thank you very much.
Kind regards,
Jean F

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Thank you very much for sending the foot. I appreciate you service and want to give you ***** for your excellent service communication and problem solving. regards good luck for your business and will try to do business in future
Dan H

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April 2012

April 2012

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Just a note to say that the ladder arrived on the 5th of April. i am very impressed with your speed of serviceand, having assembled the ladder and tried it, with the product as well. I shall certainly recommend your company to friends and neighbours without hesitation. Thank you.
Roy H

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Hello, I recieved the ladder today & i'am very happy with it, your Company do A GREAT SERVICE WELL DONE TO YOU ALL !!!

Best Regards.
David L

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hi i recieved my new ladders today thank's for a great product and a fast delivery, your daz seal.....
Daz S

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My order came on time, and in pristine condition. Well done to all.
Tom L

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Hi

Many thanks for your efficiency regarding our order.
Neil S

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Dear BPS

Ladder received and recipient is delighted.
William M

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Hi,

Many thanks. You provide a very good service.

Kind Regards,
Andrew

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Thank you for a really great service - the order was taken very well over the telephone and the delivery service was really good too.

A very happy customer...
Dave W

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Hi Matt
Just to let you know that the credit due to me is in my bank and so I would like to say thank you for all your help and information.
The ladder arrived last Thursday and will be fine for our needs.
I will recommend your company to my friends
Kind regards
Hilary S

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What can i say service was exquisite, ladders arrived at 10:00 hrs ON Friday morning after ordering on Wednesday evening thanks again for quick dispatch on my order
Dave M

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Hi there

Just a quick note to say how impressed I am with your service. I ordered my ladder at 1230 yesterday and it arrived at 0900 today; impressive! Even better the urgent job I needed it for was complete by 1100. I have always wanted a ladder of this quality but never thought to get one at such a good price and free delivery. This is the second item I have bought from you and the service and quality are outstanding.

Thank you from a very contented customer who does not usually write a review.
Colin M

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Hi Mat

Thanks again for the excellent service you provided. The ladder arrived on Friday as you promised. I used it on the weekend and it was perfect. Very much appreciated.

Best regards
Dave N

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BPS,
Recieved wooden loft ladder as requested,opened up package,pleasantly suprised,as I had been looking at the ladders in B&Q,your ladder is so much better constructed and looks well made,all I have to do is fit it now.

Many Thanks for the good service.
John H

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Dear BPS,

I must say you are the MOST efficient company I have dealt with and fully deserve your 5*
status. I placed my order yesterday afternoon and it has just been delivered. If I had bought elsewhere and collected it I doubt I could have been quicker.
Excellent. Thank you.
The young lady I spoke to in your sales office was very pleasant as well.
Barry W

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Hi Guys,

Ladder has arrived already, less than 24 hours from order to delivery, amazing service. Feel free to quote as feedback.

Thanks,
David M

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many thanks for this - I must compliment you on a superb service from order to delivery and great aftersales customer service too: the missing bolts aarived this morning.
Paul H

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March 2012

March 2012

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Matt -Thank you for your email and apologies for my tardy reply, the discount offered against my order would be most acceptable and I appreciate your imformative notes as to the progress of the order it's nice to see that some people do still care and i will have noproblems with recommending your name to anyone I know who may be interested in your services.

I look forward to delivery next week or early the following

Regards
Richard V

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Hi Sam,

Just a quick note to let you know the ladder was delivered to Cyprus by TNT yesterday afternoon about 2 o'clock your time. Many thanks for you help.

Regards,
Josh A

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Hi

Just received

Great service,

Thankyou

Regards
Russ C

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order no.DS59NQ10074237

THANK YOU FOR YOUR PROMPT AND FIRST CLASS SERVICE.
recieved my ladder to-day. (another happy customer)
David S

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Hi

Package just arrived thank you very much for your great service.

Just need to fit now.

I will have no hesitation in recommending you to others

Regards
Richard V

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Just a quick thanks,

The ladder arrived yesterday afternoon, well chuffed with it, looks like a nice quality bit of kit!

Thanks for the refund to, although my order was delayed the communication from youselves keeping me in the loop was appreciated, I'll be recommending you!

Cheers,
Simon B

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Excellent customer service (thanks Luke); and the ladder works a treat.
Ian H

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Dear Mr Garner,

I am delighted with my loft access kit. I haven't fully unpacked it yet; keeping it in the box is the only way to ensure its safety until installation. I'm living in a building site at present!

Thank-you for your excellent customer care.

Yours Sincerely
Joyce B

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Hi Matt

Just wanted to let you know the loft ladder arrived safely today and I am well chuffed .

Many thanks for your help and support.

Yours sincerely
Monty C

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Ladder arrived today. Many thanks for rapid delivery
David S

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Many thanks for prompt delivery and a good value item
Bob T

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Further to my last com Item unpacked fitted and very pleased exactly as ordered.

Thanks and regards
John L

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Matt,

Many thanks for that.

Great service and will certainly recommend your company
Alan D

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WE THANK YOU VERY MUCH FOR FORWARDING THE MISSING BOLTS AND COMPLIMENT YOU ON YOUR SERVICE WHICH IS EXCELLENT AND MUCH APPRECIATED.

REGARDS
MAUREEN R

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Dear Sir,

Ordered yesterday morning, confirmed as despatched in the afternoon and delivered at lunch-time today (one day earlier than even the earliest estimate given) and in perfect condition.

Excellent order/sales service by yourselves was extended by the TNT driver whom I met at our gateway offering 'to save his legs' but he insisted in carrying the package all the way into the house.

Regards and best wishes,
Graham F

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Have received scaffold tower thank you for a prompted delivery very pleased with product and easy to assemble.
Poole W

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February 2012

February 2012

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Hi, I would just like to thank you for an excellent delivery service and very good communication from time of order etc.,right to delivery .IT IS NICE TO DEAL WITH A COMPANY WHO TRIES TO BE GOOD AT WHAT THEY DO.....and gives customer care and attention as well as a quality product........many thanks
David W

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Hi.
Just letting you know that I received the spare parts that you sent out to me.
Thanks again for supplying them, FOC and so promptly, excellent customer service.
Gary R

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Order No. DM46FQ10073615

Hi. Thank you for your fast dispatch and delivery service... Havent used the ladder as yet, (as still awaiting one shattered shoulder to heal), but without doubt, the fastest delivery of ANY item EVER, AND to Northern Ireland at that. Delivery man, seen my sling and offered to carry the box into the storage area for me, which is a rare thing these days, so well done to all.
David M

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Hi All,

Just want to say than you for your wonderful service!

Ladders arrived very quickly and i am very pleased.

Regards,
Andy P

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Dear Frankie

Received the feet for the loft ladder

Thanks so much. I appreciate people who do what they say.

If anyone I know needs one, I will point them your wayKind Regards
Chris S

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Dear Frankie,

Many thanks for sending me the hook and a few more screws. The loft ladder is now installed and working perfectly.

Thanks again,

Kind regards
Peter S

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Hi

Ladder arrived today

Thank you for brilliant service
Dave B

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Hi Frankie

The ladder arrived at about 1230 on the day nominated. I opened the packaging at 1430 only to discover the ladder was damaged and un-usable.

I e-mailed yourselves at 1440 informing you of the damage. I got a telephone call at 1443 to organise collection and re-delivery the next day. I received another call at 1446 from the carriers to confirm the arrangements.

A new ladder was delivered at 1000 the following day.

Your customer services and logistics are absolutely amazing. I will definately be a returning customer and will gladly recommend you to all my colleagues and friends.
Kenny M

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Just a note to thank you for your very prompt delivery, the tower arrived less than 24hrs after I ordered it, very impressive! I have already made use of it and found it to be easy to assemble and nicely made.
Martin C

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Item received with thanks -great service prompt delivery.
Dale S

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100% HIGHLY RECOMMENDED delivered missing parts personally THANK YOU LUKE
Alan E

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Ladder received, thank you so much for your wonderful service.

Cheers,
Chris W

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Frankie

Thanks very much for the speedy reply, the ladder is brilliant, delivery was exactly as promised and your aftersales advice also very good.10/10

Regards
Nigel S

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Dear sir, just a line to say many thanks for your prompt service,the ladder was delivered 10 am next day.

i was worried about buying this telescopic ladder at 99 , i must say i was quite surprised at how well made it is.

i must stress to any one who buys one to pay attention and read the instructions well as regards the closing system.

get it wrong and you will for sure have a very bad finger. i have no objection if you want to use this on your customer

Feedback.

best regards
Darrell B

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January 2012

January 2012

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Hi + Happy New Year,

Firstly I would like to say a huge 'Thank You' to your employees for the excellent service they provide.

I received my order on the arranged date (Monday Dec 12th) and it arrived at my designated delivery address with no problems.

I am very pleased with the product (4x4 Rung - 4.75m (15'7") Superior Latest 'Big Red Foot' Multi Purpose Ladder with free Extra Strong 2-part platform and 2 x Step Platform). It is a brilliant piece of kit and was invaluable to me when I decorated the stairwell of a four storey building.

Thanks again

Yours sincerely
Paul A

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I have just received the replacement ladder for the one damaged in transit (not your company's fault). I would like to thank you for your quick and excellent response to my phone call. The old ladder taken back and new one delivered the day following my call to you.
It was unfortunate that the first ladder was damaged but at least I can tell people of the excellent service which BPS Access Solutions provides.
Ron R

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Dear BPS Access Solutions,

Many thanks for a hassle free, online purchase. Item has been delivered and stabiliser feet attached and ready to go, in less than 24hrs!

Excellent service, thank you.
John Y

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Scaffolding arrived today 2.30pm. A great service , thank you
Howard J

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Recieved ladder today about 12:30 , seems very good quality product and delivery was very quick. Will recommend your products/service to friends etc.

Thank You
Iain S

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I have just recieved my items & would like to thank you for the exceptional service u have provided. going that "extra mile" for customer satisfaction. I will definitely be buying from u again for my other properties which are being revamped..

Many thanks
Saif G

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In reference to my previous e-mail of yesterday, the ladders have just arrived now and I am currently opening the packaging. I must congratulate you on your prompt and professional service.
Once again Thank you
Best regards
Tommy T

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December 2011

December 2011

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Item delivered successfully and I must say Im very impressed and would not hesitate to recommend your services.

Many thanks,
Adam B

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Step Ladders arrived today, as promised. Thank you for your service, the steps themselves are lightweight and exactly what I need.

Kind regards and a Happy Christmas.
Peter C

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Dear Sir

I received the ladder today and what an excellent piece of kit it is. Definite value for money! I am particularly impressed with the Installation & Operating Instructions which are very clear and easy to follow.
Jim H

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Hi Frankie,
Thank you very much for sending the invoice. Great service and product. I will not hessiate to reccomend you.

Kind regards
Quentin M

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Thank you very much for such a quick response to my email.

It is very much appreciated to get such a response and a pleasure to do business with a company who gives such excellent customer service in a world that in the main seems to have such disregard for the cusomer.

Thank you again and best wishes for Christmas and the New Year.

Kind regards
Julian P

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Received this morning at 0820. What fantastic service and thank you again for your help
Paul G

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Hi BPS,

Just unwrapped my loft ladder, looks too nice to hide above the ceiling, but it obviously won't work if I install it upside down!

Having installed a couple of aluminium loft ladders for clients I will be recommending these timber ones from now on.

Happy New Year,
Tony M

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many thanks Frankie. your service has been fantastic which is what is lacking from many sites. Your site is now on my favourites list and would recommend you to anyone. Well done for not turning a drama into a crisis! Best regards
Kevin T

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Ordered my ladder midday yesterday (Thurs) delivered 9.00 am this morning (Fri) fantastic product at really cheap price, best service of any internet shop I have used. Well done to all.
Many thanks
Geoff W

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November 2011

November 2011

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Totally amazing, EXACTLY as advertised! If I need anything of this ilk again I WILL USE THIS COMPANY, the delivery was a little dashed but that was my fault, due to working etc, but I cannot fault these guys +A1 service well done guys!!!!!!!
Martin B

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Fast delivery and courteous response when I contacted seller to request next day delivery. Ladders are great value, lightweight and ideal for my requirements installing in store displays. Recommended!
Tam L

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Exactly as ordered and you can't do better than perfect can you?
John F

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Next working day delivery exactly as it said on the tin. Really happy with a robust product, couldn't wait to use it to trim our hegde. Easy to store and easy to re-configure. Happy days
Christopher M

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came 2 days before delivery date ,undamaged came with instructions took 10 minutes to fit feet. The ladder is well made easy to configure into different positions, oiled the hinges and used it today replace a slate used it to the max length with the platform was unsure but it never moved, would recommend worth every penny solid build.
Rodger C

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quick delivery ,quality product ,great value too I shopped around a bit to find the right ladder at a good price and this fits the bill.
Trevor G

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An error on my part led to me having to alter the order for a slightly different product, this was dealt with in a friendly and prompt manner. I would not hesitate to recommend this seller.
Andrew B

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many thanks Frankie. your service has been fantastic which is what is lacking from many sites. Your site is now on my favourites list and would recommend you to anyone. Well done for not turning a drama into a crisis! Best regards
Kevin T

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Received amended order,fitted it easily, very good produced. thanking you
Peter C

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hi thank you , i recieved the ladders highly satisfied,
Joyce H

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Just a quick email to 'thank you' for the quality product and prompt delivery.

Many many thanks
Lin B

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Thank you bps, first class service,ordered PM Monday, delivered midday Tuesday. How do you do it? Brill, Thanks.
Gordon T

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dear sir,or madam,many thank,s for the,step ladders,that were delivered so quickly and really well made.
Sonja C

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The section has just arrived.
I would like to thank you for such speedy service and also to say I found the tower perfect for the job I did over the weekend.
Norman L

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Hello Frankie

Many thanks for this.

I have now installed the ladder. The instuctions were simple and clear and the installation was easy. I'm very pleased with the outcome and I'm telling my freind how satisfied I am with the whole experience.

Best regards
Ian S

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I purchased this item for my husband to carry out repairs to a friend's Guttering. His pleased that he can use the ladder for other tasks around the house, his now planning a full decoration programme. Folding and expanding to the height you require and getting the ladder in your vehicle is a real bonus. Worth purchasing, you won't be disappointed. A Happy Customer.
Donna M

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Excellent product, very well made,great value for the money. nothing negative to say about this seller,will definately use again
John T

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Excellent product delivered fast and professionally
Adrian Stone

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October 2011

October 2011

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We are very happy with the scaffolding tower we received from you a couple of weeks ago. THANKS
Barbara S

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Hi, thanks it arrived today, very pleased with ladder and service thank you
Dusty M

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Very pleased with my new ladder, well done and many thanks. best regards
Ron B

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Thank you very much for your prompt delivery of my extending steps .Will recommend you any time .
Adrian W

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Hi Luke

Many thanks for your efforts you have been a credit to your company. I look forward to doing business in the future and I shall certainly recommend your company to others.

Best Wishes
Derek B

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hi,

just wanted to say thanks very much for the prompt delivery the ladders arrived today. Also was very pleased with the quality of them, i should have had a new set from you a long time ago, good price aswell!!
Alan R

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Dear BPS,
I just wanted to thank you for sending such an excellent product (7m DIY Tower) so efficiently. I have finished painting the gables and barge boards on my house in record time, and before the worst of Winter weather arrives. I'll be recommending your product to friends (everyone round here was impressed!).
Yours,
David G

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hi. just installed my ladder, very pleased with finished product great value. many thanks.
Douglas T

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Paul H
Dear Sirs,

Just to confirm that my Concertina Loft ladder arrived safely at my home in Spain and has now been fitted without any issues. Very happy with it as it was the only design I could find to fit the small loft opening I have.

Many Thanks,

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Frankie,

Thank you very much - just to let you know, it arrived safely today in good shape. I appreciate very much your handling of this problem and the fact that it has been dealt with in a no quibble way. The ladder looks like a great job and I'll be fitting it this weekend God willing. I've also put BPS at the top of my recommendation list for loft ladders!

Thanks again
Andrew G

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Got the ladders. Thay are fab wish i had got them years ago. So many ladders all in one. Now i can put away my steps small & large. And i have some thing that will get me just about any whair & takes up so much less space thanks.
Dale B

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Thank you for your prompt & efficient service. The ladders we ordered arrived before lunch today Tues 25th. We are very pleased with them so once again Thank You,
Carol P

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Thank you Ladder arrived this pm - will give it a work out this weekend - thanks it looks good so far
Lee A

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September 2011

September 2011

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Fantastic service Chris. Used the scaffold at the weekend and it was a joy to use. So simple and safe. Many thanks,
Joe E/font>

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Order No: NS59TE10063374

"Thanks Guys, more than happy with the product -
NEW Quick Erect Folding Aluminium Scaffold Tower.
Prompt delivery, infact next day delivery! "
Nick S

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Hi

Just a quick note to say thanks very much for the excellent service. You answered my query on Bank Holiday Monday and then once I'd made my mind up took the order so quickly - no messing about! Received this morning at 09:33am!!

Ladder exactly what I wanted at a great price. Great video by the way! Are the team available for weddings?

Thanks again and best regards
Rob H

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Ladder arrived safely delivered by courier yesterday morning! Prompt service, great price - I'll recommend you to friends and family.
Now for the work..............................
Debi S

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Dear Sir's
The order was delivered at 0820 on wednesday !!! Now that is a good service
Many thanks , I hope I can do the jobs as well as you have
Rick M

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My order arriver the next morning-what great service and more importantly what a great product. No more falling off ladders for me. Thanks
Patrick P

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Frankie

The ladder has just arrived in its polythene. Looks good! Thanks.

No laddering today, however, as the wind here is very fierce! Ground level appeals.

Best wishes
Richard F

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I refer to our order JH51SL10063285 - loft ladders.

Thank you for the fantastic service. The ladders are good quality; due to the detailed information available about the product on your website, they fit perfectly and next day delivery is amazing.

The price is much less than we could have purchased them for elsewhere and overall a brilliant customer experience from start to finish.

We would definitely recommend them to friends needing ladders, and we may be back again for platforms.

Thank you
June H

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Hi BPS,

I just wanted to pass on my thanks, for your quick and effecient service on the delivery of my loft ladder.

Placed order on sunday evening and received on Tuesday morning...Super quick!!
Claire R

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Many thanks for your excellent service on my previous order. I should like to order another Deluxe Wooden Loft Ladder - Frame 1100mm x 700mm.

Look forward to hearing from you.
Anne E

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As I feel that you are a company that appreciates feedback, I thought that you would like to know the following.

The multi use ladder is superb and I am extremely happy with it. Its stability and versatility are excellent and really good value for money. I would happily recommend your products whenever I can.

Many thanks
John T

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Just to say thankyou in writing for the replacement ladder stabiliser you sent me so promptly, it's really appreciated. You are a pleasure to buy from and provide a very helpful and friendly customer service which these days is not easy to find. All the best to you.
Ed C

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Dear Sir Madam
Just received my ladder from your company.Cannot get over the quality and price.I have worked in the construction industrie for 50 year'e and I wish I would have had one of these versatile ladder's with me..At last I can clean and maintain the roof of my concervatory.Also fast free postage ordered Sunday afternoon arrived Tuesday morning.Many thanks

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Good evening,
just to let you know that the ladder arrived on Tuesday and the step on Wednesday, both in Perfect Condition, Im very pleased with them, The best ladder Ive seen, please feel free to add my feedback to your site. Have a good weekend,
Kind Regards,
Charles C

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A quick note to thank you all at BPS for your great service and quality of product. Ladder delivered last Friday as promised. Ladder unpacked, Ladder used, gutters unblocked, windows painted job done!

Thanks again for your efficient and professional service, I wouldn't hesitate in recommending you to my friends, colleagues and family.

Cheers.
John O

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Thank you, it arrived soon after I e-mailed you. I am well suited; just what we wanted.

Best regards,
Barbara K

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Ref. order for a ladder platform. It arrived ca. 8.00 and I was using it by 8.10!! Fantastic value and service.
Brian N

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Fantastic service from BPS in placing my overseas order.
Arrived quickly in good time.
Amazing top quality product, cant speak highly enough!!
Wish all the Team at BPS continuing success....
Thanks so much.
Steve D (France)

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August 2011

August 2011

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Hi,

Just like to say that my combi ladder was received today at approx 1.00pm - excellent service, thank you. Haven't checked the ladders yet as the rain has been relentless all day but I'm sure everything will be ok.

To think that I only placed my order online at 11.00am yesterday and received it only 26 hours later - really great!!

Regards
Graham Westall


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Dear Sir

Thank you for the Step Ladder.

Excellent service, price & quality. Well done!

William Young


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Thanks very much for prompt safe delivery of my 5m scaffold tower. It fits together well and will do the job perfectly.

Many thanks

Peter S


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thank you ,very good ladders and good quality,delivery on time,will do business with you again.

THANKING YOU

M Williams


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Hiya,

Just a quick note to say my combi ladder & step have arrived safe & well, what a great bit of kit the ladder is, I can now spend many "happy" hours pointing my house !!

Thanks for a great service & for keeping the sale price even when ladder was out of stock.

Jeff


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From: june hilton [mailto:xxxxxxxxxxxx@hotmail.com]
Sent: 09 August 2011 22:48
To: customerservices
Subject: Order No: JH97BS10062069

Dear Sirs,

I today received my above order and just to let you know I am extremely pleased with it, and would like to thank for your e-mails and quick delivery, and will not hesitate to use your company again and recommend to my friends and family,

Many thanks....

John Hilton


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Thank you for such a prompt delivery.

The ladder arrived this morning about 9.45


Margaret G


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July 2011

July 2011

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Dear BPS,

The ladders arrived today before 6pm as your e-mail below indicated. Thanks you very much.

Ron B


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product arrived first thing monday morning undamaged excellent service

Anthony W


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Thanks Sam,

We received the ladders today. They have already been tried and tested and work a treat.

Best regards


Tim.


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Hi Sam,

Apologise for the delayed reply, replacement outriggers received, thankyou for an efficient, polite service and excellent communications.

Regards

Les


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June 2011

June 2011

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Hi

I just wanted to say how happy I am with my 3 X 7 rung Combi Ladder. Its the best money I have spent for a long time I reckon it will pay for itself in a few weeks. Do you do a stand off for it ?

If you want to use my comments in your ads or customer's satified list please feel free.

Andy Wogan of Bristol


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Just wanted to write (I don't generally do this!) but felt when praise is due!!!!

We ordered our Loft Ladder on Tuesday am and at at 10am the next day it was delivered here at Bristol - WOW!!!!!!

Excellent service, really good site and furthermore a brilliant price - even the delivery man was really pleasant (whichever courier it was) so a big Thank You to all at BPS - what a change to get such good service - WELL DONE.

Thank you again.

Regards

Sue D


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May I thank and congratulate your company for an excellent product & delivery !

Being an electrician I have used just about every type of steps, ladders, etc going back to when they were all made of wood.

Your combination ladder looks to be of better quality than others I have seen in this price range with better rungs & fittings.

This will now save me having to carry seperate steps & ladder to my jobs & I see this as being a great purchase.

Many thanks,

Dave

P.S. Please keep me informed of any new or useful products you supply.

David R

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Hi Sam

I just wanted to say a big thank you for replacing the ladder. It arrived as promised on Thursday and was in great condition.

I'd like to thank you personally for dealing with the replacement efficiently and with the minimum of fuss and with excellent communication. I will highly recommend your company to anyone I know who needs a ladder.

Kind regards

David Church

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Thanks for the prompt response, I am extremely impressed by your service, especially after sales, which normally tends to be non existent after purchase is made. Keep up the good work, it is a pleasant surprise when people deliver what they promised.

A Very Satisfied Customer


Richard W

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Just like to say what a fantastic service I received from your company. Delivery was exceptional and we are more than pleased with our new multifunctional ladder. I will definitely be recommending you to others.

Kind regards

Kerry O

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Many Thanks

Received the ladder this morning by TNT at 11 am

You have restored my faith in Internet delivery. Ordering a wardrobe from Argos was a 3 day ordeal, 3 phone calls, half a day off work and they still sent the wrong thing !!

Kind regards

Suzanne K

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Hi there.

Just like to commend you on your speedy and efficient service and also on the quality of your 'Loyal' access tower. This product is one of the best I have used.

Will strongly recommend you to friends/work mates.

Many thanks.

Andrew G

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Hi

Ladder arrived this morning as stated. Great service and ladder looks the business, problem now is getting himself to fit it!!!!!!!!!!

Ta much
Anne B

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Thank you for a swift delivery of my loft ladder I would recomned them to any one. The description of the product is spot on 10 out of 10 for the experience.

Ivor B

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May 2011

May 2011

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The ladder was delivered today, and left by the courier exactly as I had requested.

Many thanks for a great item, superb service and really good communication to keep me updated. I don't think you can be bettered and I'll definitely consider buying from you again should I need more of your type of product,

Many Thanks
Ed Elgar

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Thanks Sam. The ladder is great and fantastic value for money, so I'm really pleased Regards
Mike

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Hi Guys,

Just to say the step ladder I ordered arrived this morning, very pleased with it and the excellent service of your company.

Many thanks,
Norman O'Connell

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Hello Luke ,

The extension kit arrived today .

Thanks for you help much appreciated.

Will be a great help doing odd jobs around the house. Looking at maybe buying a wooden loft ladder too.

Thanks again
Chris

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Luke,

The ladder was delivered with no problems. We have already installed and it works great. We had no space to expand an access hole for a larger ladder unless we changed the direction of the opening and then would have had to do bracing work with the floor joists. We had also looked at the telescoping ones but the problem there was this is space above the garage and we are always carry things up and down and the telescoping ones just did not seem as safe as yours and the tread feature is really nice too.

Thanks for such a great product and service,
Ann Murphy

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Dear Sam

My ladder has arrived!!!!!

You are a wonderful person.

Thank you so much for your terrific service.

Gill

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HI

Just wanted to say a Big thank you for the sales team help/ advise ,in the correct selection of the quick assembly scaffold suitable for my needs.

Order was placed Tuesday 24th at 10.25 and was delivered on the 25th at 10.45am.

I'm very impressed with the product ,which only took me 20min to assemble and is excellent valve for the money. I have no hesitation in recommending your company / products to my friends.

Regards
Dennis from Rayleigh, Essex

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Hi,

I'm just writing to say how impressed I am with your company. Not only a good product at a good price, but also the delivery at 1.00pm today, when I ordered it at 11.40am yesterday!

many thanks,

Peter Lonsdale

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April 2011

April 2011

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So it's only a ladder...but holy mother, this thing is utterly astounding. Even Mrs Max was genuinely impressed! Utterly stable, astonishingly versatile and just about light enough to be handled by one person (though easier with two). As a ladder it's useful, as a platform it's revolutionary!! Didn't even consider this when we bought it, but decorating from a platform is sooo much easier than off of a ladder. It's also brilliantly good quality - feels really well made and sturdy - and pound for pound the best value item we've ever bought, bar none. Just don't know how they do it for the money!? Many thanks again for a brilliant service,
Max H

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The ladder has been delivered, thank you.

Great service, although I didn't realise it at the time of placing the order, I'm pleased it's come from a local business.

Regards,
Ian A

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Dear all at BPS

I would like to take this opportunity to thank you all for your excellent customer service, from the gentleman that answered my questions prior to purchase, through to the gentleman that delivered said ladder!

As for the ladder itself, the quality and safety features are "beyond my wildest dreams"! The ladder was bought for a purpose (having previously hired one for years and years), as I live in a house that is covered top to bottom in ivy, honeysuckle and clematis, which has to be kept in good order. I will now be able to enjoy the dizzy heights of house gardening on my own ladder and in complete safety.

Thank you very much

Yours very sincerely
Ann S

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Your service is brilliant.I ordered my ladder at 02.30 yesterday and I had the delivery at 10.30 this morning .Absolutely wonderful.Thank you so much.I will recommend you to all my family and friends.
George E

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We received our scaffolding tower this morning and just wanted to say thank you - fantastic service. Can't believe how quickly the order arrived and we live up in Scotland!! Would definitely recommend.
Edward Fare

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Hi Sam,
Many thanks for sending the missing nut and washer in no time. I'm really impressed with the ladder and your service. I have recommended you to some of my colleagues.
Good luck,
Rav R

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Just a wee quick eMail to say thank you for a superb product, Concorde quick delivery and service 2nd to none.

Very best wishes to all at your Company,
Charles D

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A well made ,light robust ladder I am very pleased
Michael M

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Hello again,

Thank you for your fast response. I must congratulate your company. The website is nice and easy to use, ordering was simple with no hiccups and delivery was next day.
Brilliant,
Kind regards,
Peter G

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Hi Luke. Thank you so much for a seamless & painless transaction, the ladder arrived exactly when you said it would even though it is in a tiny

Village in the middle of France. We are so used to the Spanish system where once you have paid for the item you go to the nearest church & Prey that it arrives. Best regards
Gillian R

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Thank you very much for the excellent service - My ladder arrived in less than 24 hours from ordering - no traipsing around the shops and trying to fit in the car - and at a bargain price! - Thanks once again - Shazza (Nottingham)

Highly delighted with these. Just what I needed for the caravan where normal step ladders would be a pain.

Just thought I'd let you know

cheers
John G

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Hi Sam, Luke G

I have received the Quick erect and extension.

I am very happy for the Delivery and the quality of the product.

Thank you a lot for your logistic process, informations and contacts
Robert O

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Hi
Just to say thanks. My ladders arrived at 9.30 this morning great product and great service wouldnt hesitate to purchase from you recommend you.
William M

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March 2011

March 2011

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Thank you so much for your prompt service. We received the ladders as you promised within 24 hrs and we were very pleased with the quality. We know that buying ladders of this quality and size would have been far more expensive from our local DIY , Thanks again

Regards
Sue W

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The ladder arrived around 2:00pm which is very impressive and an excellent service by all concerned considering the distance it had to come.
Well done,and it's the first time I've had a package delivered by courier within 24 hours of dispatch!
The courier who delivered it to my home was TNT.

Must go and open the package and have a look at what I've purchased.

Kind regards,
Alastair M

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Hi,

I would like to send my thanks for speedy service I have received from your company. The order was received before lunch time today, which enabled me have the loft ladder fitted this afternoon.

I would certainly recommend you to friends and collegues in the future.

Regards
David B

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thanks you for my order i receive it monday morning just what in wanted
many thanks
Steve S

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Arrived at 9.15 am. Top service and super fast delivery

Thanks
Jenny F

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All received in good order, thank you for a first class delivery, product and service, Regards
Ian W

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Received my order yesterday, great service!
Many thanks
Rob B

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Thank you for your email. I don't actually need the item you are advertising, but wanted to reply to your message.

Too often, the only thing you hear from customers are complaints, so for a change I thought I'd write to say 'Thank You' for a really good service. I was very pleased with the ladder I bought from you and it was delivered exactly when you said it would be. Your website was easy to find my way around... and even the chap that delivered my ladder was very polite and cheerful. I would recommend your services to any one.

So well done to you all

Kindest regards
Debbie W

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Dear Sirs

Having purchased this product from you at the beginning of February, to solve a reach problem in decorating my hall and stairs, I would like to say how successful it has been. I had to make up a 6 inch platform to raise the ladder so that its top platform was supported by the upstairs landing, but having done so it worked brilliantly and gave me the stability and reach I needed to carry out all of the tasks needed, including hanging wallpaper, that I would not have achieved any other way.

Thank you for the product and your efficient service in delivering it.
Anderw G/font>

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Hi,

Just wanted to say that I was very impressed with the qualilty of service I received from yourselves. I looked at the website but didn't really believe that the ladder would be delivered within the timeframe specified. Anyway, I ordered it on Wednesday evening and it arrived on Friday just as it had been promised. More impressive was the fact that it met all the requirements I had in mind when I ordered it.

So, thank you very much and well done.

Regards.
Mahesh P

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Hi Sam,

Thank you for the invoice. I also received the ladder today which we are delighted with.

I must also say how impressed I was with the delivery company. We were out when they attempted to deliver today, they carded us and we visited their website to provide new delivery instructions. We then popper out again and when we got back the ladder was there! I have never had a delivery company come back on the same day.......simply brilliant!

I have no doubt we will want to purchase additional ladders in the future and will certainly be looking to you to supply.

Thank you for your fantastic service. 5 stars all the way!
Mark S

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Just a quick note to say how impressed I was with the service I received in purchasing this ladder.
You got the full 5 stars all round - without doubt one of the best experiences I have had - funnily enough today I received another delivery which was by far the worst experience - you just prove it can be done !
Cheers.
Johnathon M

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O would like to thank you for the prompt , efficient and courteous attention shown to my recent enquiry by Frankie Conn It is a refreshing change from so many other organisations.
Jim S

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Hi
Very impressed with the quality of the ladder and your speed of delivery would deffinately recommend you and use your services again in the future.
Kind Regards
Gill K

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Thanks so much for the speedy service in delivering the ladders. They are better than expected. Pass my thanks to the courier who left the ladders by my house as requested.
Paul W

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Hi

Great service delivered as promised

Many Thanks
Richard M

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Good morning

Just a quick thank you for the excellent service. My original order had arrived on Thursday much quicker than I'd expected from a free delivery service and when I contacted you on Friday pm to advise that it was faulty - a replacement must have been sent out immediately because it arrived on Monday and this time in perfect condition so thank you.

I wouldn't hesitate to order from you again or recommend you.

My thanks again and best regards
Keith F

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Hello,just a quick line to say I recently purchased a deluxe loft ladder & a 6.5m extention ladder & was delighted with both products.It is all too easy to be duped into buying inferior products online but yours were described very accurateley.I fitted the loft hatch & have also used the extention ladder & was suitably impressed with both items.I would certainly reccomend BPS ACCESS SOLUTIONS to a friend.

Thank you again
James W

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Your company has the best customer relations I have ever encountered. A problem occurred with the ladders ordered for my son's new business, not entirely of anyone's making I expected an argument on the phone but not at all. BPS arranged for a new set to arrive the following day and collection of the old. True customer service and we will not only use BPS again, but will highly recommend your firm. The ladders are excellent - great value for money. Many thanks.
Gary P

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i just want to say thankyou for geting the ladders to me so soon im a long way from were you are so its great you got them here so quickly well done kind regards
David S

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Hi there just wanted to say thanks for delivering my order so quickly? and for the help your very nice receptionist(?) gave me when I needed to make an enquiry about said delivery.

Top Job to all.

Kind regards
Lorna F

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This mail is for Jack (sorry I don't know your surname) to thank you for your prompt and exceptional service. The 3 tier loft ladder arrived under 24 hours, also a most considerate delivery courier. He appreciated that the instruction was delivery after 12 noon, but he phoned my daughter just after 8.30 a.m. to see if she was at home to receive it, and was delighted to receive the ladders in excellent condition this time, and so quickly. So thank you very much Jack for your service, it is very much appreciated.
Thank you
Mary B

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February 2011

February 2011

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Dear Sir/Madam,

The replacement loft ladders arrived this morning, as you promised.

After sales services in ecommerce is notoriously poor; yours was excellent.

Many thanks.
Jasper F

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Thank you for your efficient service. I would recommend you without question for your prices and service.
David W

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Thank you for your email and excellent service
Ian T

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Just a quick note to say what a great service you provided,I ordered the ladder at 4pm and received it at 3pm next day! Excellent service considering I'm at the other end of the country.
Neil L

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Hi Sam,

this message is just to thank you very very much.

Yesterday my ladder arrived in the evening. Perfect!

Now all is ok and, let me say You're really kind and serious...more than professional.
Eugenio A

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WDear Sirs

Am highly delighted with my loft ladder!

My Son will probably consider buying one for his loft

Thanks
Ray W

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Dear Sirs,

I would like to put on record my entire satisfaction with your product and the service offered. Delivery in less than 24 hrs. is exceptional. Thank you.
Andy S

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Hi

I recently had delivery of a loyal scaffold tower from you. I am delighted with the quality of the product
Tom A

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Hi i have received my multipurpose ladder, I am very pleased with it and your excellent service thank you .

Kind Regards
Paula P

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Just to let you know , my order arrived this morning and I am delighted with the product and your good service. I wish all internet sellers were as good as you....Cheers...
Lewis H

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Dear team,

I ordered the telescopic ladder from you on Thursday, and it arrived on Friday, plus it was approx 100 cheaper than on well known DIY-store websites.

It is excellent quality, and sturdy and within about 20 minitues of it arriving, I had done one of the little jobs that I had purchased it for!

Great service.
Laura F

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Hi Sam,

My order arrived this morning and is already installed! Very happy with it.

Many Thanks,
Rob A

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Dear BPS Access Solutions
I ordered the 6.50m - 3 Section Extension Ladder with Integral with Stabiliser
Sunday evening,It was delivered this morning. Great service and unbeatable prices.
Many thanks
Dave C

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Hello BPS,

Amazing prompt delivery service.

Ordered 3pm yesterday. Arrived before 11am today - less than 20hrs.

Thanks,
Barrie P

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To all,

Thank you very much for the ladder, and I would just like to say thank you for the excellent service I have received by your company

Many thanks,
Aron W

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Dear BPS,
With reference to the above order, can I just say what Great products, Great value and Great service/delivery! Thank You!
Kind Regards,
Philip E

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Thank you for the tower scaffold which arrived 10 minutes ago. Unbelievably quick delivery.
Don B

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Hi. What exceptional service. I am truly impressed and will not hesitate to recommend your company and its products.

Best regards
Alistair B

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Ladder arrived today, all in good order.

Excellent service and a great product. I will not hesitate to recommend you to others.

Many thanks
Robin D

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Thank you Luke I received the hook today, excellent service!
Kind regards
Graham E

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Good Afternoon,

Just wanted to say my loft ladder is now fitted and I am really happy with it. Thank you for the great product and service.

The website was easy to use.
The loft ladder was exactly as described.
Delivery was next working day.

It makes a pleasant change from the usual poor service that I get from internet sales.

Regards,
Alison H

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Thanks for fast service ladders fitted with no problems thanks again
Fred G

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Hello -

I am just dropping a quick email to thank you for the prompt delivery of our ladder. It is easy to set up, solid - does exactly what we were expecting after reading your description on your website.

So cheers,
Richard P

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Hi,

I've just fitted a Concertina loft ladder that my partner Liz Lawson bought from you a while ago.

I'm mailing to say that it was a breeze to put up (your instructions are excellent) and that it does the job superbly.

Thanks so much for a great ladder - it's nice to have a DIY job go smoothly for a change !!

all the very best
Mark P

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January 2011

January 2011

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Hello Sam,

The ladder was delivered as promised and the damaged ladder was collected today.
Have just examined the ladder and it appears to be perfect.
Thank you very much for your help and speedy action.
John T

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Many thanks for your prompt service. This product was excellent. Will recommend yourselves to my friends & local builders
John M

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Hi There,

I would just like to express my thanks for a very good service, very hard to come by these days.

My ladder arrived in good time and checks out great.
Stuart B

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Ref OrderGM91QJ10047333

Order arrived yesterday @ approx 10am, Steps look good, perfect for my needs, great deal, excelent price, great service. Many thanks
Glenn M

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Ladder arrived within a couple of days. I was waiting to try it out before I replied. I've just painted the roof and walls round my basement stairs, ladder worked a treat. I can see many more uses for it in the future. Many thanks
Brian S

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Hi Sam,

I ordered the 10 rung Combi ladder from you this week - it arrived next day and I am absolutely delighted with it - just what I have been looking for for ages to cut my high hedges, pick apples, get onto my roof etc etc. Great quality, stability and easy to use.

So many thanks for a great product.

Many, many thanks,
Colin A

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BPS

A first class service,thank you for your efficiency in resolving the matter. I will recommend any of my colleagues looking for a ladder to you.

Regards
Dan S

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I ordered a ladder from you yesterday, and it arrived today at 9.10: fast, efficient and a very polite and helpful delivery man. It would be hard to find better service anywhere, so thank you.
Jon I

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Many thanks, ladders just been delivered great service!
Ross W

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Sir,

Many thanks for your excellent service - Telescopic ladder ordered yesterday
(Tues) and arrived here in Northern Ireland today (Wed) - just over 24 hrs later - unbelievable!!

Regards,
Rod T

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Many thanks for the rapid delivery of my ladder.It arrived within hours of my order,well done
Mick C

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hi sam just we message to let you know my item arrived this evening by courier, seems to be excellent item and great value for my money.
Dave F

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Thanks Sam, I used the ladder yesterday and it was great exactly what I needed.

Once again, great service.

Cheers
Ray C

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Problem solved...had your ladder, very pleased ,wellmade
Fantastic delivery time
Mark S

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Fantastic service - ordered on 16th, arrived morning of 18th. Wonderful. Well done and thank you very much.
Denis P

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December 2010

December 2010

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Dear Sirs,

May I thank you for your excellent delivery of my order, the packages arrived before 08.00 hours on Tuesday the next working day from order. I just have to wait for the snow to clear before I erect the tower for use.

Best Regards
Geoff F

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Friday, 3rd Dec

Goods arrived in perfect condition. A fine ladder. Great service in spite of the weather conditions. Thanks.

Yours,
Thomas M

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Goods arrived in perfect condition. A fine ladder. Great service in spite of the weather conditions. Thanks.
Colin B

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This morning, Wednesday, I received my order for the ladder which I placed on Monday evening, I was very impressed with the product, the price, and the delivery was five star, many thanks to all concerned.

A very satisfied customer
Bernard C

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Just a quick E-mail to say thanks, Got a rush job Wednesday, ordered the loft kit Wednesday night 10 pm and received it dinner time Friday, BRILL, pass on my best wishes to your team & and your carriers, in the current snowy climate with parcels backed up all over the country GREAT JOB ! !
Bill J

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Thank you so much for the very fast delivery of our Multipurpose ladder, delivered as quoted within the space of a day of ordering. Who could ask for more? It has been used today for the purpose of putting up outdoor Xmas lights. A task made much easier with this ladder. This is a solid sturdy piece of equipment, with great locking system, which will certainly be very useful. Again a big thank you, and I will certainly recommend you to our friends etc.
Jean C

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THANK YOU FOR YOUR PROMPT SERVICES AND THE ORDER IS VERY SATISFACTORY AND JUST AS YOU STATED THANK YOU
Anne P

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Package received thanks Sam. Many thanks for the prompt service, despite the awful weather.

Merry Christmas!
Jenny T

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As it was almost Christmas when I order loft ladder I really did not expect it to arrive next day but arrive it did.

Well done! To do that at this time of year is exceptional and I dont think I would have got that from any other company.

Thanks again and very best wishes for 2011.
Pat M

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November 2010

November 2010

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Dear Sir or Madam
I have received my order today,
can i say a fantastic service.
Many Thanks
Michael S

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Luke/Sam

Thank you for the excellent service - the replacement frames arrived OK.
Paul F

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Hi Sam, superb thanks the replacement has already arrived. You saved what could have been a disaster with your prompt action. Thanks again.
Steve W

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Less than 24 hours delivery. Good solid product Wonderful service. Well Done.!!
Michael C

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Hi Luke,
New leg received thanks.

Just want to say huge thank you for such amazing service on both occasions. Well done!

Kind regrds
Libby R

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I have received the ladder today. Many thanks for a superb service and a product which exceeded my expectations.
Steve L

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Good afternoon,

I just wanted to send you a quick e-mail to say thank you for the excellent service and high quality product supplied by your company. The extension ladder and platform I selected from your website arrived the day after ordering over the phone and was delivered by a very helpful courier.

The only problem your efficiency has caused me is that I no longer have any excuse for not getting up and sorting out the guttering next weekend!
Andrew M

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Hi Sam,
As promised I said I would let you know when the part came, well it arrived about 15 minutes ago. Thank you once again for your immediate service, your promises are secure.
Regards,
Lorraine G

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Luke

i appreciate your excellent customer service and help
Geoff R

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Dear BPS Access Solutions

Many thanks for the Superior 4.75m Multi Purpose Combination Ladder it is a fantastic product!
Guy B

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I ordered a ladder on Friday and it was delivered Monday morning. The ladder was very reasonably priced, very good quality and your service was first rate. Thank you very much. I will be recommending you to others and shopping with you again whenever the opportunity arises.

Thanks again,
Ian F

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Just a quick email to thank you for the excellent service and quality of product recently received. It is a pleasure to deal with a company who are obviously customer service focused. I will certainly return and will recommend you to friends and colleagues .

Many thanks
Stuart H

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hi
hi there step ladders recived in record time exellent service;
it was a delight to do buisness with a company like you
cheers
Richard F

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Many Thanks - the ladder came the very next day as promised

That's brilliant service & I just wanted to say thanks, we're very pleased with the steps, they're great value for money

Feel free to quote me on your website

Regards
Adrian J

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Dear after sales team,,received my order today,very good service,,well satisfied,,kind regards
Robert S

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Dear Chris Hobby:Many thanks for your prompt response to my request for the concertina loft ladder instructions,I`m most grateful:
Yours Sincerely:
George W

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I would just like to say how impressed I am with the excellent service you give. I ordered some ladders for my husband at lunchtime yesterday and they arrived this afternoon even with the snowy conditions. I would definitely recommend you. Many thanks
Sharon C

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October 2010

October 2010

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Hi Sam,

Sincere apologies, your email at 6.49 this morning suggested it would be despatched today and delivered the following working day. It''s already arrived at my daughter's. I am really impressed, this was great service and once I've picked up and used the ladder.

Many thanks,
Rory D

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Hi, just a quick note to let you know that the ladder arrived today and to thank you for the excellent service. Kind regards
Paul S

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Hi
Excellent service.Ladders arrived next day as promised.
Not using them just yet but if they are as good as service I will be delighted.
Thank you
Debra G

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Ladder arrived today,great service and quality,thankyou,we will recomend u
Matt M

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THANKS FOR THAT SAM THE LADDERS ARRIVED AT 1400 JUST THE JOB CHEERS MICHAEL
Ben G

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BPS Access Solutions Ltd
I ordered a 3*12 combination ladder yesterday and took delivery at 12:45 today.

Ive had a good mess around with it between the rain showers and can heartily recommend it to any householder and owner of fruit trees.

I must commend yourselves and the manufacturers on such a high quality and adaptable product at such a bargain price.
Colin R

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Hello,

Just a note to say thank you for sending me the loft hatch + ladder so quickly - in fact the day after I ordered it. And to say that I am very pleased with it - it was attractively priced and seems very well made; I am sure it will be a very convenient addition to the new house I have just bought. Excellent service from you.

Regards,
Ron T

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September 2010

September 2010

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Many thanks for an excellent product and for very prompt delivery.
Chris A

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Hi Sam,

Just received the ladders and they look great and are very well made. very pleased with them and what a good service you give.

Many thanks
Jim G

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Hi Sam

Thanks very much for the refund on the loft ladder. Can I say if every company conducted business in the way you do the world would be a better place. Superb! Very much appreciated.

All the best
Steve T

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Hi Sam,
Just to say replacements have arrived OK and to thank you for sorting it out for me. Great customer service I will recommend BPS to my friends and family.
Thanks again
Howard W

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A quick e-mail to say thank you for the overall service and delivery of my ladder - have used it and it is just what I wanted and the whole process worked effectively with good communication
Richard L

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Thanks for a great after sales service from Chris.
Eric G

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Order received 0930 hours 30th Sept. Most impressive and I am not easily impressed. Access tower is a very nice piece of kit, excellent detailing in the design and very well made. Many thanks.
Steve H

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dear sam. many thanks for your prompt service,my initial order arrived within two days,although,short of one part. I contacted BPS and it arrived the next morning.I can only applaud your service and would certainly use BPS again. many thanks,
Bryan H

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August 2010

August 2010

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Just a quick note to say thank you very much for your excellent service. The loft ladder arrived in one piece, yesterday - as planned.

Many thanks again - I won't be hesitating to recommend you to others.

Best Regards.
William T

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Many thanks for sending the replacement stabiliser bar so quickly. I received it yesterday and am now using the ladder to cut some high hedging. I should have bought one years ago. It makes the job so much easier. I am most impressed by the quality of your service and of the ladder.
Best regards
Owen O

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I received my ladder last week and I an delighted with the quality and price of the ladder as well as the quick delivery

Thanks you
Gavin S

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Excellent service;ordered approx 3pm thurs, received approx 1pm fri as ordered and all intact.

Iam delighted,many thanks,
John C

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HI.. JUST A QUICK WORD TO SAY THANKS FOR THE LADDER , REALLY PLEASED WITH IT ,WOULDN'T HESITATE TO RECOMMEND....
William O

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Thank you for such excellent service. I have just received my order in first class condition; I will now have fun putting it all together.

Regards
Andy G

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Congratulations on an excellent service. I placed my order at 15.06 yesterday and received delivery at 09.35 today. Well done!!
Phil J

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Many thanks. Ladder just this minute arrived, 8.00am. Hope it is as good as your service when I unwrap it.
Thanks again.
David B

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Product arrived safely and in perfect condition.

Have't used it yet, will try over the weekend. Excellent service.
Allen C

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SIRS
THE LADDER ARRIVED FRIDAY MORNING, EXELLANT SERVICE, THANK YOU
John G

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MThank you for your prompt delivery the ladder arrived lunch time today. I have unpacked it and tried it out we are very pleased with it just the job. I will recommend you as it is excellent service Thank you.
Janet P

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Thankyou, the ladder arrived today. Thanks for excellant service allround.
Keith S

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Fantastic service and brilliant product. Thankyou very much.
Margaret A

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July 2010

July 2010

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perfect, ladders arrived yesterday morning. Fantastic value for money, thanks
James A

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Stabliser bar arrived today, thanks very much for your prompt and helpful service.. Great doing business with you.
David S

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Many thanks for good product and very prompt delivery.

Now assembled and in use.

Regards,
Peter S

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thankyou for the recently received ladders, i am happy that they are what i supposed them to be and they will be very usefull. I was also happy with the courier service too.
Jason S

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Dear BPS,

Thank you for your efficient & prompt service; ladder arrived yesterday morning!
Will attempt to set up all 13 positions and let you know how I get on!!

Good to do business with you, and to see such excellent service in these difficult times.
Have made careful note of your address & website; I may need a loft ladder soon.

Wishing you much success in all your ventures.

Kind regards,
Ron T

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Just to advise that my step ladders arrived safely yesterday morning and to say thank you.

if the opportunity arises, I will certainly recommend you.

Thanks again for doing what you said you would.
Eleanor C

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Dear Sam

Many thanks for your email, and I take this opportunity to thank you for your prompt service. I was absolutely amazed when the ladder arrived just one day later and would have no trouble in recommending you to all of my collogues and friends.

Yours sincerely
Patti B

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Everthing has arrived-thanks for excellent service.
Hefn P

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Dear Sir,

My order arrived at 0900am this morning, 2 sets of excellent quality ladders!! What fantastic service, next day delivery and wonderful quality product, which is more than I can say for another well known ladder company in the XXXXXXX (Company Name removed) area.

I was deeply impressed with the way that you took time to explain the best options for me in ref to what I needed the ladders for, I will not hesitate to recommend you to my friends, once again many thanks indeed, a quality product at a reasonable price.
Paul C

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June 2010

June 2010

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Thank you Chris for the end cap for the ladder, it arrived today. Will recomend you for your excelent service.

Thanks again,
Wayne C

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Hi Used access towers today that we purchased from you. Quick & easy to put up Stable and safe to use. Thanks for a professional service and fast delivery

Regards
Simeon I

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Hi,

Ladder arrived this am. Many thanks for excellent service, very pleased with the quality of the ladder, particularly the galvanised plates no sharp edges!

Regards
Mike C

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Hi

Just to let you know our ladder arrived today and my husband and I had it fitted within 30 minutes. Absolutely brilliant, thank you.
Di N

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Good Morning Ken,

Received ladder this morning, great product I must say, thanks once again.
Steve R

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thankyou very much got me ladders today well in pressed will be buying a scaffolding tower from u next week thank u
John C

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Very many thanks.... a quality product & super fast delivery + anexcellent service too.

Kind Regards,
Annette M

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Hello Kevin

Ladder arrived yesterday safe & sound.
Thank you for your help and assistance on this matter.

Regards
John F

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Hi there,
Just to let you know the ladder arrived this morning. Excellent service- thank you very much.
Kind regards,
Tony K

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Great service folks, the ladder was delivered yesterday. Very impressive, thank you!
Adrian L

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May 2010

May 2010

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Just a line to say how pleased I am with the ladders I bought from you. Quality product and delivered next day as promised.
Thank you.
John K

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Dear Sirs,

I am not often impressed to the point of writing to say well done but I have to say the product and service from yourselves is exemplary.

I ordered my ladder at 9pm on Wednesday, it arrived at 3pm on Friday. Product as described, communication good throughout, not much more I can say other than well done!

I am one very happy customer. The only person who isn't happy is my husband, but that's because he has no excuse for not clearing the guttering overy the bank holiday weekend!

My thanks and sincere appreciation for a job well done.
Jane T

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Dear Sirs,

Access ladder safely received today. Thanks for your prompt service. The quality of the ladder has exceeded my expectations.

Best Regards
Graham G

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Thanks Sam. The item came safe & in good condition and in the time you had mentioned. I am very pleased with your service & would recommend you to anyone who wishes to make business with you & your Company.
Warm regards,
Godrej B

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Hi,
Just wanted to say, what a great service you have provided. Ordered yesterday, here today, and the best price in town! Well done and thanks
John B

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Hi Ken,

YOU WERE RIGHT,LADDER WAS WORTH THE WAIT,WOULD RECOMMEND IT TO ANYONE,ARRIVED HALF AN HOUR AGO

REGARDS
Rodger K

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Dear Ken

Further to my fax to you of 5 May, yesterday afternoon the ladders arrived safely. They will be put to good use this weekend.

Many thanks for your help.

Kind Regards
Judith G

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Hi Sam

Thanks for the invoice.

Ive just got to say, my Son and I put up the 7m Tower and 4 outriggers in about 1 half hours, no doubt itll be a lot quicker now we know how it goes up, and I was surprised how well made it is. Everything fitted together perfectly and with the outriggers on there was little movement on top of the tower. I am more than pleased.

Thanks
Nick B

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Hi Folks

I took delivery of this ladder earlier in the year, but used it for the first time today.

The ladder is the best I have had! I am getting on now, and did not feel secure on the old one. This one with the stabiliser, The safety raising catches, and it's wide steps, make this one the safest. I'm now confident to go to the top again.

Thank you.
Mike W

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Just add me to all your glowing testimonials - ladders ordered Sunday, arrived Tuesday morning before llam - What a Star!! A big thank you.
Audrey W

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Dear Sam,

Impressive service - ladders arrived this evening and on initial examination look to be just the job and excellent value. Will certainly offer very positive feedback!
Malcolm F

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Dear All,

Thankyou for your efficient and prompt despatch of the ladder, it is good to see a company offering a high quality service to the Highlands.

Best Regards,
David C

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Hello to the sales lady at harrogate flower show.

Just to say thank you for sending my order of the concertina loft ladder.The delivery was within 4 days, which was great. I have fitted the ladder this morning which was so easy to do and without any problems. This product has solved a problem for me accessing an awkward loft so once again many thanks for your help and advice
Alan R

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thank you so much for your ladders great ladders and fanstatic value will be telling all my friends about your company great products and value for money number one in my book thanks again
Thomas K

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Dear BPS

Just to say thank-you for this.

Service thus far has been beyond the expectations..

Best Regards
John C

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Good Afternoon,

Just received delivery of my order, everything satisfactory, do like the way you deal with your customers (nothing short of excellent), would not hesitate in dealing with you again. One very satisfied customer!

Best Regards
Rodger Q

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Hi Sam, the scaffold was here at 09:15 this morning which is excellent service, and, it's a quality product. Many thanks and regards
Alan P

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thanks for a speedy service i have left you 5 star rating cant fault your service keep up the good work your the best i have dealt with many thanks.
Jason W

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Just to say thank-you for a faultless service. If only every business worked this way then the UK would have no economic troubles!!!
David P

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Sam ,BPS Access Solutions, Thank you very much ,service faultless, and very pleasant people to deal with ,look forward to the next time!!!
Richard S

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Dear Sir,

Many thanks for a great service. The tower arrived today. We will put it to use tomorrow.

Thanks again
Merlin B

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I took delivery of the above item earlier today.

Fantastic! Easy to install, great quality, secure and very easy to use.

It took me less than 2 hours to install, I managed it on my own having removed the ladder/ steps and released the spring tension (yes it would have been easier/ safer with help).

I have no reservations about putting my name to this recommendation. Well worth the normal retail price, but with the current discount and twin handrails included, superb value!

Thanks
Mick O

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Dear Sir

Just a short note to express my appreciation not only for the excellent service (free delivery within 24 hours) but also for the product itself which is proving to be everything I hoped for, allowing me to now access parts of my house without getting the professionals in. Having looked at similar products, it was the demonstration at the bottom of your website which persuaded me to go for it.
Graham B

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Hi Sam,

I have received the hatch door, just wanted to say a big thank you for all your help. I will certainly visit your site again.

Kind Regards
Jan K

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April 2010

April 2010

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I received my ladders last week, lightening fast delivery and I have used them already. Really pleased and they will last me for years. Thanks very much
Dennis D

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THANK YOU FOR THE SPEEDY SERVICE,DELIVERY AND QUALITY OF PRODUCT EXCELENT. ORDERED WED 7 APR I6.OO HRS RECD 10.30 9APR THANK YOU AGAIN
Pete B

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Thank you very much for a fantastic service, delivery arrived very early this morning.

Many Thanks
Tracey T

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Hi Sam

I am new to using eBay, but can I just say that the product is superb and as is your service, ordered Monday P.M, arrived 10 A.M on Tuesday, could not off asked for more.

Kind Regards
Stuart W

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Many thank's for your assistance,good product,fast delivery,excellant help,well pleased with the loft ladder.

Yours sincerely,
Trevor G

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We bought the 3.8m Telescopic Ladder for use as a ladder to get into the recently boarded out loft. Even the very compact and ingenious Concertina ladder would not be totally suitable for the orientation and size of the opening. Not only is this ladder superb for its originally intended use but I recently used it outside where its stability and strength really come into their own. This is not just a ladder of convenience but is better and more stable than my professional quality extending ladders so where I do not need the height I have been using the Telescopic Ladder. I wasnt sure about the stabilising bar but it really does give a feeling of total security, even on less than ideal terrain. Storage in a cupboard adjacent to the loft opening is just so easy. This is a beautifully engineered piece of equipment and the ease of extending it and collapsing it never cease to amaze me. If you buy one you will not be disappointed!
John C

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Just wanted to thank you for such an excellent service, I ordered my ladder at 11.00am and it has arrived just 24 hours later! I am very impressed with such speedy delivery and would recommend you to all.
Debby G

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I have just received my ext ladders i ordered yesterday,great service will recommend you to friends.

Many thanks.

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Hi there
Thankyou very much for sending out the replacement rubber ends.
I will recommend your item to other contacts.
Thanks again for a very proffessional service.
Kind regards
John F

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Hi BPS,

Just received my ladders 0830 Tuesday morning, I ordered them Sunday afternoon, delivered next working day, great service!

Many thanks
Paul H

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Thank you for your prompt and speedy execution of my order for your Slider - 3 section Loft ladder.

I ordered it just after nonn on 29th April and it arrived safely the next day before noon.

It was exactly as described in your website and I am delighted with the quality atting instructions.

I will be passing on you companies name to any of my friends and relations who may have need of you services in the future.

One again thanks
Bill B

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Very impressed with your service. The ladder was received by 9.30 the next day. The ladder is very professionally made and is comfortable to use.

Regards
Les H

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Just to say how delighted I am with the excellent customer service and speed of delivery for a quality product. Much better than the opposition and only an extra 10 they couldnt deliver for a month!!

Regards
Mike M

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Hi to all at BPS!

Congratulations on a first class service, from an informative website, an amazing delivery - ordered 1322 on Wednesday, delivered 1110 on Thursday!! - to a product which lived up to expectations. Well done. Please feel free to use this endorsement in advertising.

Regards,
Terrry J

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Just to let you know platform for ladders arrived today.
Many thanks for the delivery speed of the ladders too.Left feedback for you.When you have chance can you do so for me thanks.
Pete V

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After searching everywhere to find a decent set of ladders I came across B.P.S access solutions whilst online and I am so glad that I did,It is very rare to find a company these days which operates on such an honest and professional level but this company does.I have ordered 3 sets now within a week for friends and family and I am still speechless as to how this company can sell such amazing quality products at such amazing prices.They are by far the cheapest anywhere in the U.K and the quality is the best that I have seen anywhere.If you are reading this and are wandering weather to buy from this company then please let this make the decision for you.You will not be let down the service is fantastic and delivery times are fast and free.thank you for helping my business grow by being able to supply us.
Vinnie M

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Hi

Just wanted to say thank you. I ordered a loft ladder yesterday afternoon and it arrived before 11am today. Fantastic service. Had a quick look and it looks as good and better than others I have seen costing a lot more.

Thanks again
Paul C

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Dear Sir

Just to confirm that I have relieved the ladder, thank you for a speedy delivery.

Regards
Ron H

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Hi
Can i just say what excellent service .
I would reccomend your company to any friend of mine.
Thankyou.
Sheena A

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Hello. Replacement ladder arrived, assembled and tried out. Excellent!!! TNT collecting damaged ladder later today. Thanks for you excellent service. I have already recommended your company to a friend who needs one for his 2nd home in France. He thinks he can take one on his car roof rack, but if not can delivery be arranged to France? I will await your reply and speak to him after his Easter holiday. Regards
Martin I

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You are an angel! Thanks a mill
Rosie E

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Brilliant service, wish I had tried this company first. Delivery as promised , when promised and complete with all items well packed.First rate service Yours faithfully. Very happy
John R

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Dear Sir/Madam

My item arrived today , im very pleased very easy to ajust, im also pleased with the length too.

Thank you very much
Hyacinth B

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Thank you so much for prompt delivery of ladder - didn't expect it until next working day which was Monday, but it arrived on Saturday morning. Excellent service! Regards
Sue Hardy

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Morning Sam

The Step Platform arrived this morning - barely 12 hours after I ordered it ? I?m amazed!
That?s a stunning performance and you should be very proud of yourselves.

Many thanks
Peter R

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March 2010

March 2010

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Just a quick email to thanks you for the delivery of the ladder. ordered on saturday - arrived tuesday. very impressive service - and the ladder was even better quality than I expected. well done BPS!
Roger F

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Dear BPS

Absolutely wonderful first class service - thankyou! The ladder is excellent and has been in use today (3 days from when we placed our order!). Loved the video - possibly one of the main reasons we bought it - is there a fan club??!

Regards
Elizabeth T

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Cheers chris. Great website btw. Videos of the ladders use was brilliant idea! Will try ladder tonight.
Andy M

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Thankyou. I received the ladder the following day. Great service.
Peter B

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Sam, many thanks ladder arrived this morning in A1 condition.
Many thanks for your service and communications throughout.
Paul S

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Hi Sam,

Replacement parts arrived safe and sound today. Many thanks for excellent service.

Regards,
Greg C

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Thank you for promt delivery ladder great.
Gordon D

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excellent service ,outstanding product and high quality standard of manufacture delivery was on the dot ,thank you for your service ,will recomendfor sure!
Kevin H

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Dear Sir,
This is just a quick thank you regarding the excellent service I have recieved from your company. I ordered the ladder late on a Sunday evening, and it was delivered at 0900hrs on the Tuesday!!. The on- line demonstration video was very helpful, and the ladder itself is well constructed. I had to fit it alone, which was hard work, but I am more than happy with the result.
Excellent product, excellent service, well done and thanks again,
John C

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Dear BPS,
Just wanted to say a big thank you for the excellent service from your company. My ladder arrived next day and the price was very competitive.
Once again thank you.
Very best regards,
Beth B

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Received order on day specified, it appears to be an excellent product at a very competative price.

Thank you
Barry H

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Hi,ladder arrived today and i am well pleased with it.Thankyou very much especially with the communication.All the best
Joe G

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Dear Sam,

My ladders arrived as promised and I am delighted with them! Excellant product at a great price and your company does what it says it will do!

Thank you
Nev S

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hi SAM

thanks for all your help , every thing is here as ordered, very happy with this tower its well made , thanks for your friendly attitude, both email & phone , will like to order again in the futtur & will be more than happy to advise others here in Ireland to shop with BPS .

regards
Mary G

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Hi Guys

Just a quick note to thank you for your prompt delivery of my order, I am over the moon with the ladder and your Very prompt delivery.

Kind regards
Allan F

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Dear BPS Access Solutions,

I just had to e-mail you to commend you on your excellent products and service. Having ordered on Sunday, the ladder was delivered at 3.30pm this afternoon (Tuesday).

Considering the free delivery and the extremely competitive price of your excellent product I will have no hesitstion in recommending you to all my family and friends.

Well done on a quality of service that leaves so many UK companies lagging well behind in the twilight zone.

Thanks again,
Pete B

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Many thanks for the prompt and efficient delivery of the below order. Order arrived in less than 24 hrs after ordering and ladders are brilliant - Well done!

Regards
David S

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thanks very much received ladder in good time ,will deal with your company in future

thanks
Robert M

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I would just like to say a big thankyou to all the team at BPS. I placed my order for the ladder on line at 12.55pm on Tuesday ( yesterday ) and received my order at 11.00am today ( Wednesday ) That is just 22 hours from ordering to unpacking of the ladders. This in my experience is exceptional sevice and I would like to express my admiration and will definitely recommend your company to friends and family. We are delighted with our purchase they are exactly what we wanted
Sue P

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Many thanks for sending those bits so quickly Sam its greatly appreciated..... Ive given you glowing feedback
Bren B

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thank you so much for a speedy delivery of a quality set of ladders i was able to paint the eaves of my house without using a contractor and the ladders were cheaper than hiring a set and i still have the ladders...win.win.win...thanks again
Andy D

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Sir?Madam

Received this item in tip top condition. Thank you.

Yours etc.
Roy S

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Hi, Just to say most impressed with the loft ladder, excellent service, highly recommened. Thank you.
Helen G

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Thank you 4 the ladder..this is a excellent product at an excellent price,i will certainly recommend you to my friends
David H

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February 2010

February 2010

Ladders ordered 12.20pm on 10/02/2010,ladders delivered12.35 on 11/02/2010.Excellent service,brilliant product,will use you again in the future.My thanks to everyone concerned
Bill B

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Hi i would just like to say a great big thanks on recieving my new 7.58m - 3 Section Extension 1 Ladder with Integral Stabiliser. .the quality is absolutley fantastic and it works perfectly.all in all job done..
recieved with many thanks here's wishing you all the very very best a highly satisfied customer and highly reccomended company
Brian W

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Dear Sir/Madam, Great ladder. Great service. It's fitted and working. Many thanks. Yours faithfully
Tony P

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Hi Ken,

I read the reviews.... like you do.... but truly you lot are fast. Thank you for the delivery of the triple ladder.

Regards
Anji M

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Loft ladders recieved . Arrived 10 oclock am wednesday. Thankyou.
La M

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Many thanks, TNT have just dropped off the missing platform for the ladders it got routed to the wrong city!

Nice that TNT made the effort to get it to me
Anthony P

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Hi

Just a quick email to say a big "thank you" for the excellent service you gave to me when ordering my set of ladders.
I ordered them on the 4th Feb at 15.30 and got them the next day by lunch.
The product was more than i expected.

Keep up the fantastic service, i will be recommending your company to my many builder friends.
Kevin Long

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I ordered a ladder at 1.30pm yesterday and it arrived at 9.30am today! I can't describe how happy I am with the ladder and commend you on a remarkable service!
I don't think I have ever received the goods so quickly.
Kind regards.
Denise D

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Thankyou for the answer to all my problems! I'm a lead man by trade so alot of my work is on awkward, hard to get to domestic stuff. I've got a step ladder that i fall off regularly and a large 3 piece extender that even seperated doesn't fit anywhere. Wish i'd known earlier and would've bought a bigger one and got rid of the roof rack! What a great piece of equipment and bang on the money!!! NO MORE TOWERS OR DODGEY SELF BUILD SCAFFOLD. Not fully tested it yet but i'm 15 stone(ish) and had a good bounce about and it all seems fine. Over the moon and definitely be recommending to other trades.
Please feel free to use this email as a reference.
Troy J

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Thank you for prompt delivery of the stepladder. Good product, thanks.
Eileen D

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Hi there :)

Just a quick note as feedback forces us to be rather concise.

This ladder is immense :) As elevated platform it has been brilliant to fit long sections of PVC trunking and route the wires inside them (is a pain on one's own with a regular ladder) an to fit the curtain rails, and fully extended is tall enough to reach the satellite dish to replace the cables.

As a matter of fact I couldn't have tackled some of the jobs without it.

Kindest regards
Fermin C

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Dear Sirs,

Thank you for your very quick delivery of the ladder.
Ordered yesterday afternoon and delivered before 09:00 AM today by TNT

Super service!

Thank you
Richard S

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Dear BPS
I've just ordered a ladder, and just wanted to say that I loved the video on your website, it was quick, informative and fun! Well done.
Jim M

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got my ladder must thank you for quick service and quality of ladder very happy with it told a friend and he ordered one as well thank you,
John F

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January 2010

January 2010

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The Ladders arrived about 11am 23rd dec. I would like to thank you for great effort you made to ensure the ladders arrived for Christmas,hubby didn't suspect a thing. Once again THANK YOU.
All the best for the new year.
Val P

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Dear Sam,

The ladder arrived at 0930hrs this morning, in good condition.

Many thanks for your service in delivering the subject order.

Best wishes for the New Year!

Regards,
Cliff C

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Dear Sirs,

Ladder arrived safe and sound today, Tuesday. Excellent service.
John B

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received today....excellent service and product...very many thanks,
Brian B

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Just a quick note to thank the BPS, and to advise that I recived the goods as ordered, (1 x 13 in 1 ladder) having placed the order on Wed 13-01-10 and received del on Fri 15-01-10, (that is just two days from order !) I consider that remarkable service particuarly in the dificult weather conditions, also the product I found to be, "Excellent !", thanks again to the BPS team.
Philip W

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Dear Sirs,
Thank you very much for your prompt attention the ladder/access platform was delivered around 10.00 am this morning .
Should anyone ask there is only one place to go for access equipment your selves.
Yours sincerely .
Graham D

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Sir

Order late Sunday. Delivery 9 a.m. Tuesday. Amazing! Congratulations on your service & your product. Thank you.
Eddie O

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Ladder arrived minutes after i sent my email!

Thank you , looks the biz!
Jim B

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Hi recieved step many thanks for a great service,
Gary F

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December 2009

December 2009

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Thanks Luke for the safe delivery of the ladder here in spain....it arrived this morning and we're very pleased with it!

Regards
Jan C

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Dear Sir,

Just a quick thank you for the delivery of the Loft Access ladder, which was delivered as we discussed in November. We are delighted with the product.

Merry Christmas to everybody at BPS Access Solutions
Jon D

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Dear Sam,

The ladder arrived at 9:30 this morning.

Everything is absolutely fine.

Thank you very much.

All the best
Mike G

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Received 8 December. Many thanks for such efficient service. Happy Christmas!
Jane T

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Dear sir just a line to say thank you for your very quick service.
Ordered on friday, delivered by 9-15 monday, excellent!
Simon W

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FAO: BPS Access Solutions

re: order WR56DW100023633; our telephone conversation 16/12/09

Quick note just to confirm courier returned today with rest of order.
Thanks for promptly sorting out this discrepancy.
Unfortunately it is now rare to deal with a company that does 'exactly what it says on the tin'.

So, thanks again for the excellent customer service.
William R

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Hi,BPS Access Solutions, Your ladder's are the Rolls Royce of Ladders best i have used, and have fulfilled my requirements admirably and your customer service is 2nd to none keep up the good work.
Merry Christmas and a Prosperous New year.
Steve C

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I ordered the ladders on 22nd Dec and they arrived on the morning of 23rd Dec, despite being a couple of days before christmas and major problems with snow! Brilliant 5* service!
Gary C

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November 2009

November 2009

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Dear BPS Access Solutions
Thanks for the outstanding service you gave me when i purchased a pro 4x4 articulated ladder.As promised next day delivery, you cannot ask fot better service than that.
Once again thanks i would recomend BPS Access solutions to anybody.
Ray H

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Dear Sam,

As per my original 'phone call, when I was told that only one order was to be processed, I confirm that only one ladder was required, which I now possess and do not wish to return. I am delighted with the product, that is above my expectations. I shall be recommending to all my friends.

Thanks again for your help.
Barry O

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Thank you for my Product invoice 0013948.The service was one of the best I have ever recieved.The overnight delivery amazed me,the product arrived at 08:30.the very next day.I unpacked the Multi Purpose Ladder and was well pleased with the Quality and workmanship that had gone into producing the product.I shopped around local first,but you had the exact product and size I needed.
Thanks and well done
Trevor C

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Dear Luke,

Many thanks. It arrived as promised today and I am very pleased to leave 5* feedback.

Regards,
Simon C

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Luke
Ladders delivered today. Can't thank you enough for service. It has been 1st class.
Many Thanks
Dek L

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Just want to say thanks for the quick service and great product at a great price.
Alex D

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Dear Sirs , Thank you for this information . The ladder & platform arrived at 1-15 pm . Very pleased with it and your efficient service- I will let my friends know of your company . I will certain use you again .With thanks
Peter M

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To Whom It May Concern:

May I take this opportunity to say what a pleasure it was doing a purchasing transaction with yourselves , and an impeccable service .

I ordered the product yesterday at 11.00am and have received it today at 09.20am.

The product is outstanding quality and a credit to your business strategy and procedures

Many thanks and will definitely recommend to friends and family.

Regards
Glenn W

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Hi,

Many thanks for ladder delivered Monday 23/11. On inspection, the ladder looks very well designed and appears to represent excellent value
Cando W

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October 2009

October 2009

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Thank you so much for the superb service. I shall be recommending you to friends when they need a ladder. I've comments from my friends already about good mine is.

Once again thank you
Michelle W

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Just received delivery of my 2 ladders. First class product and first class service. Many many thanks
Richard B

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Hi from Liverpool,

Ladder arrived today,great piece of kit.

Have passed details on to brother and mates, so hopefully they will put some more business your way.

Many Thanks,
Brian P

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Morning Gents.

The ladders have just been delivered - excellent service and very much appreciated. With service like this you deserve to do well and prosper in spite of the tough trading conditions.

Congratulations.

Regards.
John R

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Dear Sirs

Thank you.
Flexible ladder system recieved yesterday.
Excellent service, excellent delivery and excellent product
Jon S

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BPS.Order, platform ladder, arrived. It looks to be a great product.

Glad I bought from you.

Every success at this difficult time for business
John B

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Dear Luke,

Just to confirm that the ladder was received, as promised, at 4pm yesterday (Tuesday).
I am very impressed with your service, and you will certainly get 5 stars from me. Thank you.
Peter C

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Hi Dom,
Just a quick note to say thank you very much for my ladder. I got it on time as promised.I am very pleased with both the quality of the product and the service I have received.I would have absolutely no problem recommending your company to anyone I know and I will definitely use your company again.Best Wishes for the future,
Simon W

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Good morning,
What excellent service, I have just received my step ladder and though I have not had the chance to check it (I'm at work), I must commend you on the way the ordered was processed. Everything was done in such a friendly and efficient manner, that I would have no hesitation in using your company again.

Best wishes,
Paul S

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Thanks for the prompt delivery and excellent service. The ladder arrived within two days (which is good as we live out in the country). The quality of the ladder is excellent and I am please with the purchase. I will certainly reccommend your products to others.
Bill H

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September 2009

September 2009

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Dear Sirs

I cannot tell you how thrilled I am with my new Concertina Loft Ladder. I could not access my loft at all previously but now it is so easy. I should like to thank you for your wonderful service with your free next day delivery. Every home should have one. Thank you so much!

Yours faithfully
Margaret S

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Excellent service !! Many thanks and Regards
Duncan M

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Gr8 Product and service,Gr8 comms, highly recommend this company,definately happy to deal with again,5*.
Louis J

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An excellent piece of equipment, combining the functions of a ladder, step ladder and platform. It appears to be very strongly made, and the wide base makes it very stable.
James D

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Excellent service, excellent product and contact with BPS was very efficient and courteous. Goods arrived ahead of expected schedule
Chris V

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Ladder arrived within 24 hours of placing order! Everything needed for fitting was supplied including instructions & useful tips. The ladder itself was fully assembled and ready to screw or bolt into place. Fitting, although simple, does require some ingenuity if doing it yourself in order to support the weight of the laddder while fixing the bolts ~ BPS do give tips on doing this.
Liam K

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Hi Luke,

I just wanted to let you know that the outstanding step arrived here last Friday.

The platform ladders are first class, good quality and arrived quickly. Even though the step was out of stock at the time, it arrived just a couple of weeks later exactly when you said it would.

Thanks very much for the excellent service and product. I will certainly recommend you to other people.

Regards,
Kevin T

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I have to say how brilliant the ladder is!
I have a very awkward loft space due to the position of the water tanks, a bi-fold or tri-fold ladder wouldn't have fitted!
My cousin boarded out my loft yesterday, and fitted the 9ft concertina ladder.
It was so easy to fit, and takes up no space, my cousin and his wife were so impressed, so simple, yet perfect!
I now have the confidence to use the previously wasted storage space...The price of the ladder was a lot cheaper than moving house.
Thanks again
Many Regards,
Kay G

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I ordered scaffolding from you a couple of weeks ago and I just wanted to say how impressed I was with your service.

On the phone people were most helpful in discussing your products before I placed an order. When I did decide on what I wanted it was here the next day .

And the tower scaffolding itself has been excellent, been in almost constant use since I got it.

Thank you
Will H

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Dear Sir

Ladder delivered Thursday. Great service,price and kit. Thanks very much.

Regards
Graham F

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Dear Sir
My order arrived today bang on time, 'absolutly brilliant'!! many thanks for your excellent service definately a talking point at work tomorrow. Delivery on time, for someone living in the North of Scotland this is quite unusual, at least a day late is normal. Also very gratifying is your correct defination of mainland UK because for most companies mainland UK excludes the Scottish Highlands and a huge surcharge is not unusual. This is a real pain and many of us in this part of the country will not buy from those companies.
Many thanks again for your excellent service
Don G

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August 2009

August 2009

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I just wanted to let you know how impressed we were with your service. I ordered a loft ladder from you just before noon on Tuesday this week and it was delivered just before 2pm the next day. TNT were very efficient. The online tracking wasn't working, but the helpline staff were courteous and helpful, advising me the goods had been dispatched, but to feel free to call again later for an update, if not received by 2pm. Considering we are the opposite side of the country - quite a feat. The ladder is as described and has been fitted today - it works well and looks good too. Thank you.
Lorraine S

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Dear BPS,
Recieved order yesterday, Good service, Good product, Good website, to be recommended.

Thanks
Mike M

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Just received my order , just to say what a first class service from start to finish, many thanks
David R

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just delivered looks a great buy, thankyou
Robert B

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Thank you for your prompt attention and delivery, I have been very impressed the way your business operates and have no hesitation in recommending you to friends.
Gordon H

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Hello

Ladder delivered 5/8 at 10.00am - brilliant service - thank you

Regards
DSH

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This is to confirm that the combination ladder ordered on Saturday afternoon arrived yesterday morning.

A great product with a great level of service, just how shopping on the net should be.

Many thanks,
Richard P

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Hi Ken,
Many thanks for the information . Goods delivered w/c 20th July now being used!! Service is excellent and I would recommended your company and products without any qualms.
Congratulations to you and your company.
Alistair T

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Hi Ken,

Got my ladders last Thursday, a day early so my expectations were exceeded in the end. Thanks you for keeping me advised.

They are indeed excellent, so much so I have just ordered a set each for my kids!! Can you tell me are you still in stock and will they ship today?

BR
Colin G

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Hi Dominic
as per usual your company delivered the goods at 9am this morning. thanks for a superfast service. will be back in touch soon as regards the other bits that i require.

regards
Tony P

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We have now received our ladder, very impressed with the service, thank you for the attention to detail. Regards
Jane F

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Hello

I just wanted to compliment you on a fantastic service! My ladder arrived this morning.
I wish other companies would take a leaf out of your book - if you can provide this sort of service, why can't they?

Seriously, I placed my internet order on Sunday 19/07/09 and I get delivery, in Northern Ireland, on Tuesday 21/07/09 - fabulous.

Congratulations, I am very, very impressed.
It really has been a pleasure doing business with your company.

Regards
Dave S

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Testimonial 2

July 2009

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Hi, I just had to tell you how delighted my Husband is with the scaffolding tower he recently bought from you online. It is so easy to assemble, and very stable when in use. It is exactly what he has been looking for, at an excellent price.
Many thanks for brilliant customer service, and an excellent product!
Brian W

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hi just a quick note to say thankyou for your excelent service i recievey from you when i purchased delux loft ladder this is the third one of these that i have fitted this year both the others from local traders but must tell you that yours was 80 cheaper than the others but the quality of your product was by far the best a real beautifull quality and very easy to install once again thankyou
Joe E

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I would just like to thank you for your excellent service. We in Northern Ireland often have to pay a hefty premium for delivery and for you to deliver here with no surcharge was outstanding. Coupled to that the item was delivered in just a few days and was the cheapest for that specification on the internet.

The step ladders are first class. I am 6' and 18 stone, and most other step ladders feel decidedly flimsy when I'm on them. Your product, rated to 23 1/2 stones, feels very safe and sturdy and I'm able to relax and get on with the job. I have already recommended your company to others and will continue to do so.

Thank you,
Colin B

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Hi Luke

Item arrived . . . many thanks for that . . . excellent service.

If you want a testimonial for your towers feel free to use my name . . . because I think they are brilliant.

cheers
Tony G

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Hi Chris,

the Multi Purpose Ladder has arrived at my address today. Thank you very much for the quick delivery and the excellent service. Looking forward to buy from you again in the future.

Kind regards,
Tadhg G

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Hello there just a quick note to say thank for a wonderful service.
My ladder arrived in no time at all from placing the order and I'm very pleased with the quality of the product.
I'll certainly have no hesitation in recommending your firm to anyone.

Kind regards,
Andrew T

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Hi,

Excellent delivery - next day as promised.

Regards
Chirs E

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I ordered a 4x4 Multipurpose ladder on Sunday 14th June and I'm already using it on Tuesday 16th June.

Many thanks for the excellent service. The ladder appears well made, all the ladder combinations are easy to set up and the step platform is an extremely useful addition,

I was impressed with your website and even more impressed with your product, cost and delivery service, If only other on-line companies were as efficient as yours.

I would certainly use you again and have no doubts about recommending you to anyone else.

Regards
Colin H

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FAO- the CEO

Dear Sir

I do not normally write to companies from whom I make purchases but in this case the service has been so good that I felt that I must drop you a line.
I placed my order with you at 13.15 hours and by 11.30 the next day the ladder was in use in my garden. I was delighted, and must admit amazed, at such great service. Thank you most sincerely and may I wish you good luck for the future.
Terence B

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Dear Sir, Very many thanks for a very efficient service. Still trying to work out why the best deal on the "Web" turns out to be a Company based around the corner but that's life.
Yours,
Fred I

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BPS,
I ordered a ladder from yourselves a couple of days ago, and can I just say thank you for the quick, efficient delivery, the excellent quality, and very reasonable price. Sending an email as I couldn't find a comments board on your website.
Many thanks
Ben M

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June 2009

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Hi Luke.
I have to congratulate you & the rest of the staff at BPS on being one of the most proffesional and easiest company's I've dealt with, both on ebay and with other trade companys. And as for the quality of the product, I cant fault it in any way, truely top quality and hell of a price.(And it's not made in China!!!) Infact, I nearly bought the exact same tower last Friday, from XXXX Builders Merchants in Reading, and it would have set me back just over 450 +VAT!, so I'm happpy on that side too.
I have got one question though. If I wanted to buy any additional sections for the tower, i.e pack 3 to make it a 5.5m tower, can I contact you direct or would you prefer through ebay?
Once again, pleasure dealing with you.
All the best,

P.S Will pass your details on to builders etc as I know they'll ask me.
Stephen G (E H & P Ltd)

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Hi Chris

Reference order TT17WX10010246

Just a short note to let you know that My order arrived on Wednesday 22nd May, a pleasure to do business with you, I could not have asked for better service and delivery

Once again many thanks

Best Regards
Tony J

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Dear Sir or Madam,

I just thought I would email you to thank you for the prompt delivery of the ladders I ordered. I ordered them on Monday 18th May, and they were delivered today Tues 19th May 29009!!

When you say next day delivery - you certainly mean it!

Most companies who advertise next day delivery, generally do not come up with the goodies, it's very refreshing that your company means it!

Many thanks again.. G R E A T S E R V I C E

Yours sincerely,
Malcolm W

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Ladder ordered yesterday afternoon delivered 0740hrs this morning!
Astonishing service.
Well done to UK mail also.
Keith F

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Hi Kevein,

Part received and successfully fitted this morning.

Thank you for your fast and efficient service.

Regards,
Tony H

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I would like to thank you for your excellent service. Tower was ordered late Wednesday afternoon, arrived at 09.00am Friday morning. Tower is just perfect for the job we are working on.
Colin B

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I don't normally get excited by loft ladders...but the one I ordered from you came a few days ago..looks great, thanks very much,good service.
Peter F

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what an amazing ladder! i will be recommending this ladder and your company for years to come. thanks again
Neil D

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Kevin

Spectacular service ! Replacement section arrived this morning and got me out of bed for the third time !!

Will complete the ebay comments accordingly. Many thanks.
Mike C

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Thanks for sending out the ladders. Very efficient and the ladders are just what I wanted! I'm impressed!

Thanks again
John B

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Hi,
My ladders arrived promptly, this afternoon, thank you for an excellent service and a quality product, I am more than happy.

many thanks.
Anthony G

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May 2009

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Received ladders at 12-30 today, now that's what I call a service, very much appreciated

Regards
Tony G

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Thank you very much for your outstanding communications since placing my order. In contrast I have been trying to get Info from T****** for 2 weeks about delivery and have not even had an acknowledgement !!!
It is refreshing to deal with a company like yourselves who actually communicate with customers
Yours gratefully
Ray J

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Hi

Just wanted to say many thanks, we have received our ladder this morning, and would like to thank you for your excellent easy to use website and very fast delivery.

It been a pleasure dealing with you, and we will recommend you.

Regards
Julie S

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Ken, thank you for your e-mail. In this day and age it is so heartening to learn a company is keeping the customer up-to-date what is happening with their order.

Keep it up and many thanks again.

Regards
Peter S

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Received item this morning as expected. Excellent, prompt service. Thank you.
Chirstina P

Testimonial 1

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Thankyou so much for the speedy delivery of loft ladder and more important thanks for the quality. I was delighted on both points.
Andy G

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Dear Sirs,
With reference to the aforementioned order, may I offer you my thanks for the expeditious and courteous manner in which this transaction was dealt with by yourselves.
The item ordered was received today just one day after placing my order.
Many thanks, regards
Michael D

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Hi,
I ordered my 4x4 rung Multi purpose ladder on Tuesday morning, it arrived this morning (Wed) at 9am. Great product, great value.
Thanks.
Dave T

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Good afternoon

Many thanks for the prompt delivery of the ladder which was safely received at lunchtime today.

Thats an outstandingly efficient performance and I can only congratulate you all.

Again, many thanks and kind regards
Jackie E

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Order arrived 0800hrs Monday. Very satisfied!

Many thanks for making procurement easy, timely and informative throughout.

Put me on your mailing list!

Regards,
Jon F

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Just to let you know it arrived at 7:35 this morning
Thanks for your good service.
Paul A

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April 2009

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Dear Sirs
Item arrived today just after 08-30 and is perfect, what a super service.
many thanks
Dave J

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Just like to thank ALL at B.P.S on the speedy service for the delivery of my recent order { 4x4 folding ladder}. Shall recommend the service to other clients, keep up the good work !
Pete P (J-P C S Ltd)

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Received order. Loft access now in place. Thank you for being prompt and efficient. Will recommend.
Anna S

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order arrived. very pleased with service and ladder and have recommended to my brother
Barry G

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Hi,
Further to my mail and your reply this morning, ladder arrived about 12.30. Already installed and works excellent, very pleased with it and your service.
Regards,
David T

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Dear Sir

The best value purchase I have made in the last 10 years, 35% cheaper than anything on the web or available locally. Outstanding

Thank You
John F

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Just wanted to thank you for excellent service. We ordered a scaffold tower last Wednesday evening (yes, evening!) and it was here at lunchtime the next day. We are 3 hours from Glasgow and some companies use this as an excuse for slow delivery or excess delivery charges. You have shown what can be done. Thank you.
John and Suse C

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Hi Chris,

Apologies for the delay in getting back to you. The package arrived very promptly and all looks great now, just need to find 10 minutes or so to fit the kit now!

Just wanted to say how impressed I have been with your speed of response and excellent customer service. Working in this area myself I always think it is not just about getting it right first time but as much about how you recover the situation when the inevitable problems do occasionally arise.

I would not hesitate to recommend you to anyone in the future.

Best regards,
Wendy S

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Good afternoon

I just want to thank you for your marvellous service in connection with the above order. The ladders arrived safely at about 11 a m today. It is so good to have such good service nowadays. I will certainly recommend you to my friends, althought they don't buy ladders every day!.

Kind regards
Keith C

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Many thanks and we are extremely happy with your product, got the whole house repainted and hedge cut without any safety incidents !

Cheers
Zander B

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March 2009

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Hello,

The ladder is excellent just what I wanted and expected (having seen it at the Cheshire Show). Its both robust and lightweight, and suits ideally my confined landing space & awkward hatch position. A good design.

Many thanks
Charlotte B

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Dear Ken,

The ladder arrived as promised on Monday. This is just a note to let you know how fantastic we think it is.

Thanks
Pam M

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I just want to say many thanks for the Multi-Purpose ladder received today and the fantastic service. My husband is delighted with his "present" and found it easy to use and make all the combinations with no problem at all. Many thanks once again for making the whole process simple, easy, hassle free and friendly. If more companies were like yours the world would be a better place. I wish you continued success in your business and will certainly recommend you. Kindest regards.
Elaine R

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Just a short note to let you know that having purchased a 4m DIY scaffold tower from you recently was one of the best pieces of equipment purchases we have made for a long time. The scaffolding has been extremely useful in practically every job that has been carried out at a height. The scaffolding tower has more than paid for itself in the first weekend of use. Hope you have a very successful New Year. Kind regards.
Jeff S

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I recently purchased your concertina loft ladder and I just want to let you know how pleased I am with it. My husband fitted it in less than 30 minutes; it took him longer to re-hinge the hatch than it did to fit the ladder! We are 110% satisfied with every aspect of dealing with your company. THANK YOU.
Alison E

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Just wanted to say a big thank you for your great service today - and to say what a fantastic product the Combi Ladder is. I am not normally good on heights, but I have cut a huge hedge today and the ladder cost me less than I usually pay to have it done each year. Thanks again; great product, really good value and great service.
John L

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Dear Sirs Whilst we are not normally disposed to sending this type of letter, we feel that we must write to congratulate you on the excellent quality of your Loyal Industrial Scaffold Tower, and at such a competitive price. We have, in the past, purchased our scaffold towers from one of your competitors but will certainly be returning to you with our future orders.
A Highland (Managing Director, ADH S H Co. Ltd.)

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Wow - what service, ladder ordered at 2.30pm yesterday afternoon and arrived at 9.30am this morning. Have just used it to put up the kids basketball net and found the ladder to be very strong and stable even with me on it (19st. / 6'4"). Thanks a lot BPS!
Matt H

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I am so pleased with the Quick Erect scaffold tower that I bought from you last week. I have used it many times in my large garden to prune trees and it has already paid for itself in saved tree surgeon costs! I found the levelling kit to be invaluable as I have many slopes in the garden and, in using this kit, I was able to keep the working surface nice and flat. Thanks for your advice on that, and the all round excellent service received from your company.
Mr J Liddle

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The ladder is excellent - just what I wanted and expected (having seen it at the Cheshire Show). It's both robust and lightweight, and suits ideally my confined landing space and fits nicely into my wardrobe when not in use. A great design. Many thanks
Charlotte B

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I recently bought a 700mm wooden loft ladder from your company. I am so happy with the product. Thank you. It is great to see that there are still companies out there that have pride in their products and go "that extra mile" to make sure that their customers are happy. Thanks again lads. If there should be someone that I know that needs loft ladders in the future, I will insist that they use your company.
Mr I McNeice

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