Privacy Policy
BPS Access Solutions Ltd are committed to protecting your personal data.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Who are we?
We are BPS Access Solutions Ltd, operating from Unit 8 Higham’s Hill Farm, Sheepbarn Lane, Warlingham Surrey CR6 9PQ. We have been trading for over 15 years.
How do we collect information from you?
We obtain information about you when you use our website and when you contact us about products and services.
What type of information is collected from you?
The personal information we collect include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a purchase online, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
- process orders that you have submitted
- seek your views or comments on the services we provide
- send you communications which you have requested
- for lifetime guarantee claims
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations and in order to honour lifetime guarantee claims. We will hold your personal information on our systems for as long as is necessary.
Who has access to your information?
We do not and will not sell or rent your information to third parties.
We do not and will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers for the purposes of completing purchases and providing services to you on our behalf (for example providing our carriers with your contact details to make delivery or our independent review site Feefo). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Our Third Party Service Providers are required to keep your information secure and not to use it for their own direct marketing purposes. Please note that we will not release your information to third parties for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure online payment pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We use Digital Associates Ltd. for our analysis and optimisation and they utilise your non-personal data to plan and optimise media campaigns to most effectively deliver our marketing strategies and ensure the ads that you receive from us are relevant to you. They do this through Performance, Analysis and Targeting cookies. ‘Performance’ cookies collect information about how the publisher’s website works e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you as an individual – all the information collected is anonymous and is used to help us improve how the website works. PLATFORMS: GOOGLE ANALYTICS ‘Analysis’ cookies are used to profile user behaviour and optimise marketing campaigns e.g. we may track which creative and medium has more resonance with the target audience. This is designed to ensure relevant ads are served to you, to deliver a better experience with the brand. PLATFORMS: TAG4ARM, DOUBLECLICK*, CARBON**, FACEBOOK ‘Targeting’ cookies use the insight from the analysis to match the user with the relevant product and services. This includes retargeting a user as part of a digital audience (a grouping of cookies with similar interests based on the insight – not an individual) after they visited our publisher’s websites. PLATFORMS: DOUBLECLICK*, CARBON**, FACEBOOK.
Receiving information from us
We do not and will not use your details for marketing purposes, we will not pass on your data to any third party for the purposes of direct marketing.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: optout@bpsaccesssolutions.co.uk
You have the right to ask for a copy of the information BPS Access Solutions Ltd hold about you.
You have the right to request any data we hold about you is deleted. You can do this by contacting us at optout@bpsaccesssolutions.co.uk
Review of this Policy
We keep this Policy under regular review.
