A Message From Our Management Team
We want to reassure you that we continue to offer as near to a normal service as possible during these difficult times. We are a
Covid-19 Safe employer and as such continue to operate at near full capacity. There may, however, still be some delays to delivery and response times and we’d like to thank all our customers for their patience during what remain unprecedented times.
Hopefully you will find the following information useful:
Delivery- Most items will be delivered on the working day following your order, provided the order is received before 12 mid-day
- Our carriers, along with all other delivery agents, are under a great deal of pressure at the moment and sometimes they will not be able to achieve next working day delivery. For that reason, we are quoting a delivery time of between 1 and 3 working days. A very few products will have a longer delivery time, and this will be clearly stated on our web site
- Provided you supply us with a valid email address with your order you will receive from us confirmation of your order, notification once your order has been dispatched by us and an email from our carriers on the day of delivery
- Our telephone lines remain very busy at peak times so please remain patient
- If you are unable to wait or find your wait time too long, you can leave an answerphone message for us by pressing 1 during your call. We aim to respond to all messages within 24 hours
- We have a comprehensive FAQ section on our web site and hopefully you will be able to obtain all information there
Please do not contact us before the 3-day period has passed as we will not be able to respond to your enquiry
What happens if I am not at home when the goods are delivered?- You will receive an email from our carriers on the day of delivery and hopefully someone will be available to accept delivery
- If you are not at home, then the following are the options available
- The carrier may try to deliver to a neighbour
- The carrier will take the goods back to their depot and attempt delivery the following days.
- The carrier may, with your permission, leave the goods at your premises. In that instance this will be done at your risk
Stock Availability- We are very pleased to say that most of our products are “in stock” and available for immediate dispatch
- Where items are not in stock then this will be clearly marked on our web site along with an estimate of when the item is expected to be available. You will not be able to order that item through our web site (unless stated that you can pre-order), but we will be happy to take your advance order by telephone
- Unfortunately, there may be some occasions where we do exhaust our stock before we are able to update our web site. If that does happen, we will email you immediately and give you the following options
- Switch to an alternative product
- Have the product sent as soon as it becomes available (we have several deliveries in each week)
- Cancel the order and receive an immediate refund
Contacting usEmail- We will endeavour to respond to all emails received within 3 working days. In practice the timescale should be shorter
Telephone- Our telephone lines remain very busy at peak times so please remain patient
- If you are unable to wait or find your wait time too long, you can leave an answerphone message for us by pressing 1 during your call. We aim to respond to all messages within 24 hours
- We have a comprehensive FAQ section on our web site and hopefully you will be able to obtain all information there
Hopefully you have found this update useful.
Thanks again for your patience and understanding.
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