A Message From Our Management Team

We want to reassure you that we continue to offer as near to a normal service as possible during these difficult times. As a responsible employer we are, as you would expect, following all Government guidelines and as such have several staff working remotely. This is not without its challenges although we are working through these as quickly as we can. We would ask for your patience and understanding though and hopefully you will find the following information useful:

Delivery

Most items will be delivered on the working day following your order, provided the order is received before 12 mid-day
Our carriers, along with all other delivery agents, are under a great deal of pressure at the moment and sometimes they will not be able to achieve next working day delivery. For that reason, we are quoting a delivery time of between 1 and 5 working days. A very few products will have a longer delivery time, and this will be clearly stated on our web site
Provided you supply us with a valid email address with your order you will receive from us confirmation of your order, notification once your order has been dispatched by us and an email from our carriers on the day of delivery
In the unlikely event that you do not receive your order within the 5 working day period then please contact us by email on: customerservices@bpsaccersssolutions.co.uk

Please do not contact us before the 5-day period has passed as we will not be able to respond to your enquiry

What happens if I am not at home when the goods are delivered?

You will receive an email from our carriers on the day of delivery and hopefully someone will be available to accept delivery
If you are not at home, then the following are the options available

The carrier may try to deliver to a neighbour
The carrier will take the goods back to their depot and attempt delivery the following days.
The carrier may, with your permission, leave the goods at your premises. In that instance this will be done at your risk

Stock Availability

We are very pleased to say that most of our products are “in stock” and available for immediate dispatch
Where items are not in stock then this will be clearly marked on our web site along with an estimate of when the item is expected to be available. You will not be able to order that item through our web site (unless stated that you can pre-order), but we will be happy to take your advance order by telephone
Unfortunately, there may be some occasions where we do exhaust our stock before we are able to update our web site. If that does happen, we will email you immediately and give you the following options
- Switch to an alternative product
- Have the product sent as soon as it becomes available (we have several deliveries in each week)
- Cancel the order and receive an immediate refund

Contacting us

Email

We will endeavour to respond to all emails received within 3 working days. In practice the timescale should be shorter
You can help us please by using the correct email address and this will also avoid delays in our response. If you wish to buy, or discuss buying, one of our products then please use the sales@bpsaccesssolutions.co.uk address. All other enquiries should be sent to customerservices@bpsaccesssolutions.co.uk
Please ensure that you quote all relevant details with your email, for instance
- The order number (if you have one)
- The date of the order
- The Delivery postcode
- The product name
- The name on the order
- Precise details of your enquiry including photographs if appropriate

In supplying this information, you will help us to resolve your enquiry in the shortest possible time

Telephone

Our telephone lines are incredibly busy right now and we ask for your patience
We have a comprehensive FAQ section on our web site and hopefully you will be able to obtain all information there

Hopefully you have found this update useful. In following these procedures, you will be helping us to help you and our other customers.

Thanks again for your patience and understanding.

CALL US 0333 006 9776

(Or Click Here for Alternative Numbers.)

03 numbers are charged at the same rate as numbers starting with 01 and 02 and are included in all bundle rates for mobile phones and landlines.

However, if you prefer, you can call us on our local telephone number which is
01959 576568 (6 lines available)

Sales Hotline8.30am - 5.30pm Mon-Fri10.00am - 4.00pm Sat & Sunsales@bpsaccesssolutions.co.uk(New Sale Enquiries)

Customer Service Hotline9.00am - 5.00pm Mon-FriClosed Sat & Suncustomerservices@bpsaccesssolutions.co.uk(Existing Orders)

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