Terms And Conditions
BPS Access Solutions Ltd focus exclusively on bringing you the best access solutions products currently available. We are dedicated to your total satisfaction by making your selection and purchase of our products as simple as possible. If you have any suggestions or comments please email us using the link on the Contact Us page.
Our Contact details:
BPS Access Solutions Ltd
Unit 8, Highams Hill Farm
Phone: +44 (0)333 006 9776
Fax: +44 (0)1959 572 932
VAT Number 821 0450 79
BPS Access Solutions Ltd is registered in England. No. 04894645
Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy to the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to complete your order.
We accept payment by both debit (PREFERRED PLEASE) and credit cards.
We also accept payment by Bank Transfer (account details on request) or cheque, however the goods will not be dispatched until we are in receipt of cleared funds and this therefore, may result in an extended delivery time. We are sorry but, for security reasons, we are unable to accept cash. When you place an order, it will be treated as an offer by you to purchase and we reserve the right to accept or refuse any order at our discretion. Dispatch of the goods will signify our acceptance of the order and will constitute a legally binding contract between us, the seller, and you, the purchaser, under these terms and conditions.
We reserve the right to withdraw any goods from the website at any time, also to adjust the price of any item on our website at our discretion.
TitleTitle of the goods shall pass to you, the purchaser, when paid for in full. The responsibility and risk in the goods shall pass to you, the purchaser, at the point of delivery and we shall have no responsibility in respect of the safety of the goods thereafter.
DescriptionsWe try where possible to provide accurate descriptions, sizes, heights, weights, and images of all our products. However, due to continual development, we cannot guarantee absolute accuracy and such information should only be treated as a guide.
We aim to deliver all orders on the next working day, providing they are received before 3pm the previous day. This is, however, subject to availability of stock and excludes orders placed on weekends or bank holidays.
Charges for delivery are included in the stated product price. Every product on this site is delivered by our standard service and all products ordered by this method will normally arrive within 1-5 working days.
We will make every reasonable effort to ensure that your goods arrive on time however, we shall not be held liable for any consequential losses, damages or expenses incurred by you, the purchaser, or any third party arising directly or indirectly out of late or non-delivery of the order or any part thereof.
All orders include VAT at current UK rate, unless otherwise stated.
Credit Card Security
When the order is placed on our website, card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Every product purchased from us comes with a free Lifetime Guarantee. Our guarantee covers all manufacturing faults with the product so, if your purchase fails in some way within this period you may return it to us and we will arrange the repair or replacement.
Our Lifetime Guarantee does not cover faults caused by general wear and tear, neglect or misuse, physical damage, damage caused by fire, liquid immersion or spillage.
All guarantees are in addition to and do not affect your statutory rights as a consumer.
If you need to reach us, please email us, alternatively you can call on +44 (0)333 006 9776 or fax us on +44 (0)1959 572 932 or write to us:
BPS Access Solutions Ltd
Unit 8, Highams Hill Farm
Phone: +44 (0)333 006 9776
Fax: +44 (0)1959 572 932
BPS Access Solutions Ltd are committed to protecting your personal data.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you're happy with any changes. By using our website, you're agreeing to be bound by this Policy.Who are we?
We are BPS Access Solutions Ltd, operating from Unit 8 Higham's Hill Farm, Sheepbarn Lane, Warlingham Surrey CR6 9PQ. We have been trading for over 15 years.How do we collect information from you?
We obtain information about you when you use our website and when you contact us about products and services.What type of information is collected from you?
The personal information we collect include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a purchase online, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.How is your information used?
We may use your information to:
- process orders that you have submitted
- seek your views or comments on the services we provide
- send you communications which you have requested
- for lifetime guarantee claims
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations and in order to honour lifetime guarantee claims. We will hold your personal information on our systems for as long as is necessary.Who has access to your information?
We do not and will not sell or rent your information to third parties.
We do not and will not share your information with third parties for marketing purposes.Third Party Service Providers
working on our behalf: We may pass your information to our third party service providers for the purposes of completing purchases and providing services to you on our behalf (for example providing our carriers with your contact details to make delivery or our independent review site Feefo). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Our Third Party Service Providers are required to keep your information secure and not to use it for their own direct marketing purposes. Please note that we will not release your information to third parties for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure online payment pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We use Digital Associates Ltd. for our analysis and optimisation and they utilise your non-personal data to plan and optimise media campaigns to most effectively deliver our marketing strategies and ensure the ads that you receive from us are relevant to you. They do this through Performance, Analysis and Targeting cookies. 'Performance' cookies collect information about how the publisher's website works e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you as an individual - all the information collected is anonymous and is used to help us improve how the website works. PLATFORMS: GOOGLE ANALYTICS 'Analysis' cookies are used to profile user behaviour and optimise marketing campaigns e.g. we may track which creative and medium has more resonance with the target audience. This is designed to ensure relevant ads are served to you, to deliver a better experience with the brand. PLATFORMS: TAG4ARM, DOUBLECLICK*, CARBON**, FACEBOOK 'Targeting' cookies use the insight from the analysis to match the user with the relevant product and services. This includes retargeting a user as part of a digital audience (a grouping of cookies with similar interests based on the insight - not an individual) after they visited our publisher's websites. PLATFORMS: DOUBLECLICK*, CARBON**, FACEBOOK. Receiving information from us
We do not and will not use your details for marketing purposes, we will not pass on your data to any third party for the purposes of direct marketing.How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org
You have the right to ask for a copy of the information BPS Access Solutions Ltd hold about you.
You have the right to request any data we hold about you is deleted. You can do this by contacting us at email@example.comReview of this Policy
We keep this Policy under regular review.
Cookies are small text-only files stored on your computer by the browser.
Cookies are used for many things, including, remembering if you have visited a website before and how you have used our website previously. BPS Access Solutions Ltd can then analyse such data to assist in making improvements to your experience of BPS Access Solutions Ltd.
Third parties may serve cookies on your computer or mobile device to serve advertising through our site.
Such companies may use information about your visits to BPS Access Solutions and possibly other websites, to provide the user with specific and relevant adverts about goods and services that users may be interested in.
Third parties may also use technology that to measure the performance of adverts. This is achieved by deploying cookies to collect information about a user's visits to BPS Access Solutions Ltd as well as other websites, in order to provide relevant advertisements about goods and services of potential interest to you.
Information collected by third parties, doesn't enable us or them to identify your personal information, such as your name, contact details or any other personally identifiable information, including credit card or bank details.
By using this website you consent to BPS Access Solutions Ltd using cookies to enhance your shopping experience with us.
In the unlikely event you feel your product has developed a fault, we will arrange collection of the goods to inspect and either offer an exchange or refund the item. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. Any refund does not extend to the cost of collection and re-delivery, or any other costs incurred. Unwanted Goods
All goods can be returned for a full refund for up to 7 days after the purchase date providing the goods remain unused, unopened and in their original packaging. You will be responsible for returning it to us and it will need to be inspected before reimbursement. If you wish, we can arrange for the goods to be collected but please note that we will charge a 40% restocking and insurance fee (or £25 whichever is greater).
If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. PLEASE NOTE:
Our industrial mobile steps range are non-returnable as they are custom built so please ensure that you double check the size you need before ordering.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htmGoods Damaged in Transit & Shortages
You must thoroughly check the goods at the time of delivery as you are signing the carrier's receipt that you have received them in good condition. We will not be responsible for any goods signed for as satisfactory. In the unlikely event that the goods have been damaged in transit, you must refuse the delivery and inform us immediately so we can dispatch a replacement as quickly as possible. You should inform us within 48 hours of any shortages so that we can take up the matter with the carriers and trace the missing items.Alternative Dispute Resolution
If we have been unable to resolve your complaint for you, you may submit your complaint to the EU Online Dispute Resolutions (ODR) platform via their website at http://ec.europa.eu/odr.